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rooree80
Aspiring Contributor
459 Views
Message 1 of 6

Infinity 1 upgrade

Hi,

 

Just curious about the Inifiinity 1 speed upgrades, I understand BT were increasing the speeds from 50Mb to 75Mb. I have a FTTP connection and I currently get 50Mb. I see BT advised these upgrades were to be complete by Nov '17.

 

Have I been missed out, should I expect the speed increase?

 

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 6

Re: Infinity 1 upgrade

I think it applied to FTTC customers - you have a fixed 50mb connection unlike FTTC



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rooree80
Aspiring Contributor
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Message 3 of 6

Re: Infinity 1 upgrade

You could be right, but checking the BT info I can't see it refer to FTTC. They just indicate that all infinity 1 customers would be upgraded:

 

"All BT Infinity 1 customers whose line can support the new speed will be upgraded to up to 76Mb by mid-November".

 

 

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conrad
Recognised Expert
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Message 4 of 6

Re: Infinity 1 upgrade

I agree that you should have received a speed boost as you are on an Infinity 1 contract albeit FTTP.

I would not be surprised that none of the customers like you have received a boost as you are not linked to any cabinet.

 

The Mods should look into this for you ,at least to clarify why you haven't got it.

 

I bet it will be that BT forgot to recognise those customers on FTTP Infinity 1 contracts should be upgraded - probably because it isn't as straightforward.

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Sage
Sage
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Message 5 of 6

Re: Infinity 1 upgrade

Why is it not as straightforward? It's just a matter of a different software cap. i.e. Infinity 2 profile.

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conrad
Recognised Expert
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Message 6 of 6

Re: Infinity 1 upgrade


@pippincp wrote:

Why is it not as straightforward? It's just a matter of a different software cap. i.e. Infinity 2 profile.


Probably because of my ignorance of not knowing that much about FTTP.

Still reckon that no-one on FTTP Infinity 1 has been upgraded because you deal with a separate team from FTTC and I bet that nothing was sent to them regarding the upgrade - me being somewhat cynical.

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