cancel
Showing results for 
Search instead for 
Did you mean: 
wiggy206
Aspiring Contributor
570 Views
Message 1 of 20

Infinity 2 6Mbps speed help

Hi there I have recently had bt Infinity 2 installed and I'm only getting 6.62 Mbps speeds what could I do
Tags (1)
0 Ratings
Reply
19 REPLIES 19
Distinguished Sage
565 Views
Message 2 of 20

Re: Infinity 2 6Mbps speed help

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

and use this speed tester then scroll down the page and carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.

http://speedtest.btwholesale.com/

If you have a Homehub 5 can you post the stats from 1-12 by logging onto the Homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

or

If you have the Smart Hub, (Homehub 6) can you go to hub manager then advanced then technical log and post the stats. http://bthomehub.home/

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

If you have tried connecting to the master socket test socket and your problem is still there it would indicate that if there is a line fault it is not with your side of the master socket and you would not be liable for an engineer call out fee.

When you use the test socket make sure that any telephone extensions you have are "dead". There should be no dial tone at any of your extensions. If they have a dial tone it means you have star wiring and that is not good for Infinity.
0 Ratings
Reply
Distinguished Sage
Distinguished Sage
548 Views
Message 3 of 20

Re: Infinity 2 6Mbps speed help

Is that the connection speed shown in router stats or download speed shown when downloading?



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
wiggy206
Aspiring Contributor
539 Views
Message 4 of 20

Re: Infinity 2 6Mbps speed help

hi there here are the screen shots bt test.PNG

0 Ratings
Reply
wiggy206
Aspiring Contributor
531 Views
Message 5 of 20

Re: Infinity 2 6Mbps speed help

bt test.PNG

0 Ratings
Reply
wiggy206
Aspiring Contributor
499 Views
Message 6 of 20

Re: Infinity 2 6Mbps speed help

Sorry it's as to posts
0 Ratings
Reply
Zombie
Expert
494 Views
Message 7 of 20

Re: Infinity 2 6Mbps speed help

As @john46 says can you post the router stats please. 

 

Is this an upgrade from standard broadband, as it certainly does not look like infinity 2 has been applied yet. 

0 Ratings
Reply
wiggy206
Aspiring Contributor
481 Views
Message 8 of 20

Re: Infinity 2 6Mbps speed help

Screenshot_20171213-200745.pngScreenshot_20171213-200745.pngScreenshot_20171213-200835.png

0 Ratings
Reply
Distinguished Sage
480 Views
Message 9 of 20

Re: Infinity 2 6Mbps speed help

@Zombie

 

the OP is on infinty look at the up load profile on the speedtest 

Distinguished Sage
473 Views
Message 10 of 20

Re: Infinity 2 6Mbps speed help

Try the hub connected to the test socket

 

then post back the hub stats again  Test Socket.jpg

0 Ratings
Reply