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alang_2006
Beginner
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Message 1 of 7

Infinity 2 - Activation Date 03.06.2016

My infinity 2 and BT Tv was to go active on the 3rd of June 2016 (order was placed in April), my broadband worked for 2 days however my subscribed TV packages never worked.

 

Broadband stopped working on the 5th June and has never worked since, I have called BT nearly everyday for the issue to be resolved and I am still waiting. I was supposed to have 3 engineer's visit my house and none have been. 

 

BT Customer service call centres are the worst I have ever dealt with and I feel like the issue will never be resolved.

 

Last call was today and I am told there will be an update on Friday 24th June, that's 21 days after my activation date.

 

I cannot take much more lies from the customer service team.

 

Can anyone HELP?

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6 REPLIES 6
Distinguished Sage
Distinguished Sage
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Message 2 of 7

Re: Infinity 2 - Activation Date 03.06.2016

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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alang_2006
Beginner
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Message 3 of 7

Re: Infinity 2 - Activation Date 03.06.2016

Thanks Keith

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Moderator
Moderator
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Message 4 of 7

Re: Infinity 2 - Activation Date 03.06.2016

Hi @alang_2006,

 

Welcome to the community forum.

 

I am sorry to hear about the problems you have had with your service. Is your telephone service working or is it only the Broadband and TV service that are affected?

 

I'll be able to take a look and help you get back online. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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alang_2006
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Message 5 of 7

Re: Infinity 2 - Activation Date 03.06.2016

My telephone has been working fine, the only issue is the Infinity 2, I am sure the tv will work when the broadband is.

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Moderator
Moderator
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Message 6 of 7

Re: Infinity 2 - Activation Date 03.06.2016

Hi @alang_2006,

 

Thank you for getting back to me. 

 

I can see we have you details, we'll be able to take a look at why the Infinity service isn't working. There are a few cases a head of you in the queue and we will reply as soon as we can. 

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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alang_2006
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Message 7 of 7

Re: Infinity 2 - Activation Date 03.06.2016

Thanks.

 

I have just double checked my phone line and it now says line busy all the time.

 

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