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WEARING
Beginner
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Message 1 of 3

Infinity 2 - Daily connection drops - PPP LCP Send Termination Request [User request]

Hello, wondering if anybody can help me,

 

Recently (The past 2 months) my connection has started dropping much more frequently, at least once per day, sometimes up to 5 per day. Some hours apart, some within an hour of the last. Seemingly random.

 

I've checked for faults in my area, no faults.

I've done the quiet line test, almost silent, some very very faint static.

 

I called BT about these issues when they began to get worse a few months ago, I was sent a replacement Homehub 5A, this did not resolve the problems, if anything they've gotten worse.

 

Here is the helpdesk information:

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ61707453
3. Firmware version:Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 07/09/17
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:34:16
6. Data rate:9542 / 54932
7. Maximum data rate:16570 / 65406
8. Noise margin:11.3 / 9.8
9. Line attenuation:28.8 / 20.3
10. Signal attenuation:28.6 / 20.0
11. Data sent/received:2.3 GB / 27.4 GB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:Yes
14. 2.4 GHz Wireless network/SSID:Wifi
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 300 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:Wifi
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:90:72:82:a9:8f:b4
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:1.0.0

 

Not sure if the noise margin is normal / within acceptable bounds?

 

Here is the log during one of the connection drops:

 

21:30:21, 23 Dec.(192413.310000) PPPoE is up - Down Rate=54932Kbps, Up Rate=9542Kbps; SNR Margin Down=10.4dB, Up=11.3dB
21:30:20, 23 Dec.(192413.290000) CHAP authentication successful
21:30:20, 23 Dec.(192413.240000) CHAP Receive Challenge
21:30:20, 23 Dec.(192413.240000) Starting CHAP authentication with peer
21:30:20, 23 Dec.(192413.240000) PPP LCP Receive Configuration ACK
21:30:20, 23 Dec.(192413.230000) PPP LCP Send Configuration Request
21:30:20, 23 Dec.(192413.230000) PPP LCP Receive Configuration Reject
21:30:20, 23 Dec.(192413.230000) PPP LCP Send Configuration ACK
21:30:20, 23 Dec.(192413.220000) PPP LCP Receive Configuration Request
21:30:20, 23 Dec.(192413.220000) PPP LCP Send Configuration Request
21:29:30, 23 Dec.(192362.580000) PTM over DSL is up
21:29:10, 23 Dec.(192342.630000) Admin login successful by 192.168.0.71 on HTTP
21:28:24, 23 Dec.(192296.800000) New GUI session from IP 192.168.0.71
21:27:43, 23 Dec.(192255.500000) CWMP: session closed due to error: Could not resolve host
21:27:43, 23 Dec.(192255.470000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
21:27:43, 23 Dec.(192255.460000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
21:27:12, 23 Dec.(192224.880000) CWMP: session closed due to error: Could not resolve host
21:27:11, 23 Dec.(192224.000000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
21:27:11, 23 Dec.(192223.980000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
21:27:11, 23 Dec.(192223.390000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
21:27:08, 23 Dec.(192221.290000) PTM over DSL is down after 1227 minutes uptime
21:27:08, 23 Dec.(192221.280000) PPPoE is down after 1226 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 2 - Down)]
21:27:04, 23 Dec.(192217.110000) PPP LCP Send Termination Request [User request]

 

This is mostly the exact same for each connection drop.

 

During a disconnect, the orange light appears on the Homehub. The hub doesn't restart, it just disconnects.

 

I have tried using multiple different filters with no success.

 

Any thoughts? Thanks in advance.

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Infinity 2 - Daily connection drops - PPP LCP Send Termination Request [User request]

can you try using the test socket with a filter and see if that helps stability  at same time connect phone to filter and try quiet line test again with corded phone   any noise on quiet line test with corded phone is a problem

 

your nosie margin is higher than nornal 6db due to all the drops in conenction which have increased your noise margin and reduced your conenction speed



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Distinguished Sage
Distinguished Sage
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Message 3 of 3

Re: Infinity 2 - Daily connection drops - PPP LCP Send Termination Request [User request]

@WEARING

 

Which number matches your master phone  socket?

 

Single master sockets

 

Filtered master sockets

 

Do you have any other extension wiring or phone sockets?

 

 

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