Ordered Infinity 2
Engineer came, changed the top half of the face plate, and wired an ethernet extension to the office
HH5 plugged into that, and using a wired connection
Ran a speedtest, and was disappointed with speeds
Thanks to the friendly people on another forum, I went to http://speedtest.btwholesale.com and prepared this screen shot to show what I have ordered and what I have got http://gyazo.com/8107f8d877122d0380b8586d4acd49f4
Download speedachieved during the test was - 37.73 Mbps
For your connection, the acceptable range of speeds is 31.13 Mbps-38.91 Mbps .
IP Profile for your line is - 38.91 Mbps
31.08.14 Contact them via twitter
Heard nothing, but I noticed my IP profile had gone up slightly following a software update to the router code (sorry I didn't record all of the figures below other people have asked for this particular test
Download speedachieved during the test was - 41.75 Mbps
For your connection, the acceptable range of speedsis 34.42 Mbps-43.02 Mbps .
IP Profile for your line is - 43.02 Mbps
Upload speed achieved during the test was - 7.23Mbps
BT rang and basically said that my speed is within the 38-56 Mbps that was predicted when I signed up
I told her that I knew I wasn't expecting to to get 70 odd Meg, but why is my IP profile so low so early on after being connected and I wasn't happy with her explanation, and asked for it to be looked into further, which she said she would do knowing I had a wired connection, however she has just emailed saying this "However, as we discussed, our initial tests suggest that your speed is within the expected range for your line and I can confirm that you're on our Unlimited Infinity 2 broadband package." - and doesn't seem to want to look into my profile 😞
Since then, they have obviously been doing something, as my router has been rebooted 12 times. Now I have a stable line, these are my current statistics
Download speedachieved during the test was - 39.1 Mbps
For your connection, the acceptable range of speedsis 32.14 Mbps-40.17 Mbps .
IP Profile for your line is - 40.17 Mbps
2. Upstream Test: -provides background information.
0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 6.37Mbps
Upstream Rate IP profile on your line is - 20 Mbps
3. Firmware version: Software version 22.214.171.124.126.96.36.199.6 (Type A) Last updated 31/08/14
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 01:04:46
6. Data rate: 7072 / 41500
7. Maximum data rate: 7002 / 41624
8. Noise margin: 6.1 / 6.0
9. Line attenuation: 0.0 / 18.4
10. Signal attenuation: 0.0 / 16.4
11. Data sent/received: 1.8 GB / 4.0 GB
12. Broadband username: email@example.com
So basically does my inital IP profile of 38.91 look rather odd for Infinity 2 when I am 400m straight line distance to the cabinet, and is there a better route I can take to get this increased (my understanding was they maxed it out from day 1, and decreased it if they saw drop outs, not increase it like they did in the old days of ADSL)
Solved! Go to Solution.
Can I just ask one further question
Is DLM (Dynamic Line Management) an ISP specific thing, or a BT line thing?
The reason I say this, I was previously on O2 LLU - getting download speeds of about 12Mbps
Duriing the storms of ~June 2012, our phone line gradually went ( remarkably the internet kept working albet at low speeds, despite voice being broken). Once BT replaced the line coming it our house, we then started synching at about 9Mbps, but I never really did anything about it to tell O2 to ask if they could increase our speed again)
Or now I have gone to a new ISP, is this completely irrelevant?
DLM for FTTC connections is a BT Openreach (or BT Wholesale?) thing and applies equally to all ISPs.
It is very different from the various forms of DLM that different ISPs used on ADSL.
It looks as if there isn't much you can do about the line.
However, one thing to check is that you don't have star wiring, where an extension is taken from a junction box on the incoming feed before the master socket. This didn't matter on ADSL (as long as the extension was properly filtered) but is a disaster for VDSL/FTTC/Infinity. There's an excellent diagram somewhere but I can't find it right now (bandwidth reduced by wine ...)
Have a look here for info about DLM. It is not BT ISP's but the principle is the same.
Posting a link to plusnet ? nice!
I take it you know that PlusNet is owned by the BT group.