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RDCripps
Beginner
1,738 Views
Message 1 of 13

Infinity 2 Max line speed available

I recently had Infinity 2 installed and was told my line was running at 59% capacity.  Someone nearby had his done the next day, he is further from the cabinet than me and was told he was running at 63% capacity.  However, on the max line speed entry on the home Hub 5 mine is listed as 111mbps and his is listed at 117Mbps.  I have an upstream attenuation of 0 and a downstream attenuation of 7.3.  I hve tried to get an explanation from BT but have failed.  Surely I should have a higher max speed as I am closer to the cabinet and running at a lower percentage?  Do extensions running from  the master socket make a difference even though they are supposed to be filtered out?

 

 

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12 REPLIES 12
Distinguished Guru
1,736 Views
Message 2 of 13

Re: Infinity 2 Max line speed available

Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

Lines 1-13 will be enough

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MrDJ
Aspiring Expert
1,731 Views
Message 3 of 13

Re: Infinity 2 Max line speed available

can you also run these https://www.btwholesale.com/includes/adsl/main.html

 

http://speedtest.btwholesale.com/ after first test also run further diagnostic test and then post the screen shots.

RDCripps
Beginner
1,727 Views
Message 4 of 13

Re: Infinity 2 Max line speed available

 

here are my stats as requested.  Someone who lives near me but is further from the excahnge and was supposed to be using more of his line gets a max download data rate of 117,000

BT Home Hub
2. Serial number: +068343+NQ42029064
3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 04/09/14
4. Board version: BT Hub 5A
5. VDSL uptime: 0 days, 04:32:22
6. Data rate: 19999 / 79995
7. Maximum data rate: 35704 / 111303
8. Noise margin: 23.4 / 15.0
9. Line attenuation: 0.0 / 7.3
10. Signal attenuation: 0.0 / 7.3
11. Data sent/received: 27.4 MB / 255.6 MB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: No

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Distinguished Guru
1,720 Views
Message 5 of 13

Re: Infinity 2 Max line speed available

er, you're synced at max speed.
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Guru
Guru
1,718 Views
Message 6 of 13

Re: Infinity 2 Max line speed available

Hi RDCripps,

 

It's most likely that even though you could get a sync rate on FTTC (on your line condition and length) of 111.3mbps downstream and 35.7mbps upstream, FTTC is currently capped at around 80mbps downstream and 20mbps upstream.

 

As 


jac_95 | BT.com Help Site | BT Service Status
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Deathtrap3000
Recognised Expert
1,711 Views
Message 7 of 13

Re: Infinity 2 Max line speed available

You signed up to receive up to 80mbps. Thats what you are getting. 

Distinguished Sage
Distinguished Sage
1,702 Views
Message 8 of 13

Re: Infinity 2 Max line speed available

You also may find that as more customers are added to your cabinet your noise margin starts to reduce with your max data rate also reducing. As long as your connection stays at max 80/20 then you have best you can get



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RDCripps
Beginner
1,698 Views
Message 9 of 13

Re: Infinity 2 Max line speed available

Thanks for the info all.  I was just wondering why someone further from the cabnet than me and was told he was using more of his line's capacity than I am is showing a max data download rate of 117.8Mbps. 

 

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Distinguished Guru
1,694 Views
Message 10 of 13

Re: Infinity 2 Max line speed available

I recommend you ignore the max rate as it has no influence on your broadband performance. It's just a calculated value made by the modem.
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