cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
jwynd
Aspiring Contributor
2,477 Views
Message 1 of 9

Infinity 2 - Sync Speed dropped

Go to solution

Hi there all.

 

Over the past few weeks, I've noticed that my line speed (downstream) has dropped significantly from my usual ~55 Mbit.

According to the router, I've lost around 10 Mbit:

 

1. Product name:	BT Home Hub
2. Serial number:	+068343+NQ35114691
3. Firmware version:	Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 12/07/17
4. Board version:	BT Hub 5A
5. DSL uptime:	0 days, 01:10:01
6. Data rate:	14993 / 45618
7. Maximum data rate:	16840 / 60345
8. Noise margin:	6.3 / 6.1
9. Line attenuation:	18.8 / 17.3
10. Signal attenuation:	18.6 / 17.3
11. Data sent/received:	66.5 MB / 512.7 MB
12. Broadband username:	bthomehub@btbroadband.com
13. BT Wi-fi:	No
14. 2.4 GHz Wireless network/SSID:	BTHub5-5TRT
15. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:	WPA2
17. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:	BTHub5-5TRT
19. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:	WPA2
21. 5 GHz Wireless channel:	Automatic (Smart Wireless)
22. Firewall:	Default
23. MAC Address:	34:8a:ae:76:d0:66
24. Modulation:	G.993.2 Annex B
25. Software variant:	AA
26. Boot loader:	1.0.0

This speed is confirmed on the BT Wholesale speed test:

 

2018-01-02_09-49-09.jpg

 

2018-01-02_09-51-07.jpg

 

Nothing has changed with my internal network setup to cause this drop. However, in the past I've had issues with the DSLAM, though I'm struggling to recall how this was resolved? I've logged the 'fault' with BT, however the helpdesk guys that I've spoken with so far suggest there is little that I\they can do...

 

My connection remains stable, however I'm currently wasting money on the Infinity 2 package and I really miss the extra speed that I've reliably had over the past few years.

 

Any advice appeciated on steps towards getting this resolved.

 

Many thanks.

 

0 Ratings
Reply
8 REPLIES 8
imjolly
Distinguished Sage
Distinguished Sage
2,471 Views
Message 2 of 9

Re: Infinity 2 - Sync Speed dropped

Go to solution

the hh5 reset about 1 hr ago was that manual or hub dropping connection?  do you know if you hub has been dropping connection often recently?

 

try quiet line test  dial 17070 option 2  should be quiet and best with corded phone

 

have you tried using the test socket to see if that improves anything by eliminating your internal wiring as causing a problem

 

enter your phone number and post results  remember delete number  http://dslchecker.bt.com/adsl/adslchecker.welcome



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
jwynd
Aspiring Contributor
2,429 Views
Message 3 of 9

Re: Infinity 2 - Sync Speed dropped

Go to solution

Hi @imjolly

 

Yes - the HH5 reset was in response to my call with BT (standard troubleshooting). I usually have a stable connection, often lasting more than 14 days without a dropped connection or reboot.

 

I haven't tried the Quiet Line Test or the test socket. Will give those a go tomorrow, though I'm skeptical. Smiley Indifferent

 

Here's the ADSLChecker results as requested:

 

2018-01-02_19-36-36.jpg

 

Thanks in adv.

0 Ratings
Reply
jwynd
Aspiring Contributor
2,385 Views
Message 4 of 9

Re: Infinity 2 - Sync Speed dropped

Go to solution
FYI, Quiet Line Test appears fine. Can't hear any static or noise. Haven't had a chance to look at the test socket yet.
0 Ratings
Reply
jwynd
Aspiring Contributor
2,339 Views
Message 5 of 9

Re: Infinity 2 - Sync Speed dropped

Go to solution

Hi there. Still get the same sync speed on the test socket it seems. Any other advice on next steps? I think I've ruled out this issue being internal to my network.

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
2,326 Views
Message 6 of 9

Re: Infinity 2 - Sync Speed dropped

Go to solution

if you are nowconencted to test socket with a filter can you repost router stats for comparison



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
jwynd
Aspiring Contributor
2,279 Views
Message 7 of 9

Re: Infinity 2 - Sync Speed dropped

Go to solution
1. Product name:	BT Home Hub
2. Serial number:	+068343+NQ35114691
3. Firmware version:	Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated 12/07/17
4. Board version:	BT Hub 5A
5. DSL uptime:	0 days, 00:01:44
6. Data rate:	14993 / 45618
7. Maximum data rate:	16660 / 60260
8. Noise margin:	6.3 / 6.1
9. Line attenuation:	18.8 / 17.3
10. Signal attenuation:	18.6 / 17.3
11. Data sent/received:	0.5 MB / 2.3 MB
12. Broadband username:	bthomehub@btbroadband.com
13. BT Wi-fi:	No
14. 2.4 GHz Wireless network/SSID:	BTHub5-5TRT
15. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:	WPA2
17. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:	BTHub5-5TRT
19. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:	WPA2
21. 5 GHz Wireless channel:	Automatic (Smart Wireless)
22. Firewall:	Default
23. MAC Address:	34:8a:ae:76:d0:66
24. Modulation:	G.993.2 Annex B
25. Software variant:	AA
26. Boot loader:	1.0.0

Thanks in adv

0 Ratings
Reply
jwynd
Aspiring Contributor
2,214 Views
Message 8 of 9

Re: Infinity 2 - Sync Speed dropped

Go to solution
FYI, this was finally resolved by an engineer visit. Line was 'reset' and moved from 'interleaving' to 'fast'.
0 Ratings
Reply
JohnC2
Moderator
Moderator
2,202 Views
Message 9 of 9

Re: Infinity 2 - Sync Speed dropped

Go to solution

Hi @jwynd Thanks for good news and posting back to confirm how the issue was resolved.

 

Cheers

John

 

0 Ratings
Reply