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Knights
Beginner
439 Views
Message 1 of 20

Infinity 2 Upgrade - 80/20 Compatible, but only receiving 60/20

Hi All

I have renewed my contract with BT and they have upgraded me to Infinity 2. However - I am only receiving 60/20 when i should be receiving 80/20. I have had two engineers out over the past week, and they have reset the DLM for me and also checked the cabinet. They said everything is fine and the cabinet is compatable of 80/20. Any ideas?

Screen Shot 2018-08-17 at 22.59.52.png

Screen Shot 2018-08-17 at 22.58.30.png

Product name:

BT Hub 6A

Serial number:

-

Firmware version:

SG4B1000B540

Firmware updated:

11-Aug-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

2 Days, 14 Hours 0 Minutes 30 Seconds

Data rate:

18.77 Mbps / 61.39 Mbps

Maximum data rate:

18866 / 62898

Noise margin:

6 dB / 6.1 dB

Line attenuation:

12.2 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

 
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19 REPLIES 19
Sage
Sage
425 Views
Message 2 of 20

Re: Infinity 2 Upgrade - 80/20 Compatible, but only receiving 60/20

If you are on a Huawei cabinet then G.INP should kick in and give you a speed boost approx 14 days after a DLM reset.

If you don't know the type of cab you are on PM me your postcode and I'll have a look for you. (Tomorrow).

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Knights
Beginner
417 Views
Message 3 of 20

Re: Infinity 2 Upgrade - 80/20 Compatible, but only receiving 60/20

Thank you. Sent you a PM
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Sage
Sage
377 Views
Message 4 of 20

Re: Infinity 2 Upgrade - 80/20 Compatible, but only receiving 60/20

Thanks for that. Strangely though I cannot find any VDSL cab for that postcode and only ADSL services. Which cabinet did the checker say you were on?

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Knights
Beginner
355 Views
Message 5 of 20

Re: Infinity 2 Upgrade - 80/20 Compatible, but only receiving 60/20

Hi

I've sent you another PM

Many Thanks,

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Sage
Sage
348 Views
Message 6 of 20

Re: Infinity 2 Upgrade - 80/20 Compatible, but only receiving 60/20

Lookks like you are on an ECI cab so no G.INP for you.

2018-08-18 13_58_30-CodeLook.png

As you are still under the minimum guaranteed speed, you could try asking them if they will send out a broadband boost engineer. If that doesn't work come back here.

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Highlighted
Knights
Beginner
330 Views
Message 7 of 20

Re: Infinity 2 Upgrade - 80/20 Compatible, but only receiving 60/20

Thanks for your reply and checking for me, @pippincp

Yes i have already had two engineers out and they said pretty much they have done everything they can. Contacted BT and they confirmed i am on the maximum speed. However, the cabinet does support 80/20 and the engineer did confirm it, so was just a little confused on why it was capped at 60mb or so.

They mentioned something about the copper cables underground, and said perhaps that had something to do with it. However, i am a little baffled. Is a broadband boost engineer different to your standard openreach engineer?

Just to also note that the cabinet is very close to my house, so wouldn't of thought the distance is a problem.

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danbrandon89
Aspiring Contributor
323 Views
Message 8 of 20

Re: Infinity 2 Upgrade - 80/20 Compatible, but only receiving 60/20

your line is at the minimum target SNR you can sync at on an ECI cabinet. If everything is ok on your end I assume this is your maximum theoretical sync 😞
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Distinguished Sage
Distinguished Sage
320 Views
Message 9 of 20

Re: Infinity 2 Upgrade - 80/20 Compatible, but only receiving 60/20

Except the OP's line attenuation is only 12.1dB which should give a much higher speed.

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Knights
Beginner
318 Views
Message 10 of 20

Re: Infinity 2 Upgrade - 80/20 Compatible, but only receiving 60/20

Thanks @danbrandon89

Yes it does appear that way Smiley Sad

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