can you post stats from your router if hh6 then advanced settings then technical log information if hh5 then troubleshooting then helpdesk
I'll try that again, as HTML:
Here are stats from my Draytek Vigor 2860:
DrayTek> show status System Uptime:459:38:42 LAN Status Primary DNS:18.104.22.168 Secondary DNS:22.214.171.124 IP Address:192.168.0.1 Tx Rate:23484071 Rx Rate:18714176 WAN 1 Status: Connected Enable:Yes Line:xDSL Name:BT Infinity Mode:PPPoE Up Time:129:23:52 IP:126.96.36.199 GW IP:172.16.12.108 TX Packets:3805940 TX Rate(bps):128536 RX Packets:5867262 RX Rate(bps):286608 WAN 2 Status: Disconnected Enable:No Line:Ethernet Name: Mode:DHCP Client Up Time:0:00:00 IP:--- GW IP:--- TX Packets:0 TX Rate(bps):0 RX Packets:0 RX Rate(bps):0 WAN 3 Status: Disconnected Enable:No Line:USB Name: Mode:--- Up Time:0:00:00 IP:--- GW IP:--- TX Packets:0 TX Rate(bps):0 RX Packets:0 RX Rate(bps):0 WAN 4 Status: Disconnected Enable:No Line:USB Name: --- MORE --- ['q': Quit, 'Enter': New Lines, 'Space Bar': Next Page] --- Mode:--- Up Time:0:00:00 IP:--- GW IP:--- TX Packets:0 TX Rate(bps):0 RX Packets:0 RX Rate(bps):0 VDSL Information: VDSL Firmware Version:05-07-06-0D-01-07 Mode:17A State:SHOWTIME TX Block:0 RX Block:0 Corrected Blocks:62713 Uncorrected Blocks:11 UP Speed:7810000 Down Speed:39998000 SNR Margin:10 Loop Att.:19 DrayTek> vdsl status ---------------------- ATU-R Info (hw: annex A, f/w: annex A/B/C) ----------- Running Mode : 17A State : SHOWTIME DS Actual Rate : 39998000 bps US Actual Rate : 7810000 bps DS Attainable Rate : 50094320 bps US Attainable Rate : 7837000 bps DS Path Mode : Fast US Path Mode : Fast DS Interleave Depth : 1 US Interleave Depth : 1 NE Current Attenuation : 19 dB Cur SNR Margin : 10 dB DS actual PSD : 4. 6 dB US actual PSD : 12. 8 dB NE CRC Count : 11 FE CRC Count : 62713 NE ES Count : 4 FE ES Count : 58540 Xdsl Reset Times : 0 Xdsl Link Times : 5 ITU Version : 00000000 ITU Version : 00000000 VDSL Firmware Version : 05-07-06-0D-01-07 [with Vectoring support] Power Management Mode : DSL_G997_PMS_L0 Test Mode : DISABLE -------------------------------- ATU-C Info --------------------------------- Far Current Attenuation : 30 dB Far SNR Margin : 5 dB CO ITU Version : b5004244 CO ITU Version : 434da48c DSLAM CHIPSET VENDOR : < BDCM >
This appears to cover the information I see you have asked for previously. Please let me know if there is any else you need.
It's been a couple of days since I posted my router stats. Is anyone able to advise on how I can resolve the issue with my banded/capped connection?
Good morning @bus-error and welcome to the community.
Thanks for posting about your connection problem. Can you try running the speed test including the further diagnostics on a wired connection and post the results? DLM will usually lift banding if it's in place after a short period of stability, though it can take longer in some instances. If you can post the test results we'll be happy to take a look.
Thanks for your reply. Attached is the output from the inital and 'further diagnostics':
My router is still telling me that my 'actual' download rate is 39,998Kbps but my attainable rate is 49,500Kbps, nearly 10,000Kbps more and similar to previous actual download speeds:
This shows the link hasn't dropped for over 200 hours.
I added the information output from the Broadband Performance test over the weekend, do let me know if you need anything furhter.
I have checked my router again this morning and the situation remains unchanged. "Uptime" is now 295 hours.
Thank you for posting back. I'm sorry you haven't seen your speeds increase. It looks like the DLM is being stubborn and doesn't want to lift the banding. I'll be able to take a look at your connection and run a few tests on your line.
I've sent you an private message with details on how to contact the team. Once we have your details, we'll run a few checks and get in touch with you directly.