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Moderator
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Message 11 of 13

Re: Infinity 2 connection appears to be banded/capped

Hi @bus-error,

Thank you for confirming.

One of the team will be in touch in the next day or two.

Thanks

PaddyB

 

Community ModeratorPaddyB
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Community Manager
Community Manager
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Message 12 of 13

Re: Infinity 2 connection appears to be banded/capped

Hi @bus-error thanks for sending in your details and for taking my call today, it was good speaking to you there.

Please keep an eye on your connection over the start of next week. If you have any issues or any other questions please get back in touch, and I'll be happy to look into this further for you 🙂


Thanks

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Community Manager
Community Manager
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Message 13 of 13

Re: Infinity 2 connection appears to be banded/capped

Hi @bus-error 

Thanks for speaking with me today. I'm sorry to see that the speed hasn't improved.

We've booked an engineer now to take a closer look and get this sorted, and it should be pretty straightforward. So let's see how we get on. 

Cheers

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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