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Distinguished Sage
Distinguished Sage
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Message 41 of 48

Re: Infinity 2 disconnects during rain

Please take up the mod offer of assistance otherwise you are stuck with your current problems. Check the forum for other posts where mods have offered help and the number with satisfactory outcome



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Distinguished Sage
Distinguished Sage
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Message 42 of 48

Re: Infinity 2 disconnects during rain


@oliver-munn wrote:

These guys are out of control on this forum. It's mob-rule. They are ony interested in shouting down people with issues and denying problems exist.


It is not a case of shouting people down. It is a case of trying to ascertain facts so that the OP can be assisted or advised correctly.

 

The OP made a statement and posted links which no doubt at the time they were made were accurate but they are not accurate now because BT will give you a guarantee connection speed prior to purchasing your package and if you don't get that speed they will endeavour to fix it or allow you to leave your contract without penalty.

 

If he spoke to an adviser and was told that he would get a certain speed and he was advised to purchase a package that was "higher" than he could achieve there would be grounds to complain about miss-selling. If he purchased it online then the onus is on him to check that he has purchased the correct package because the online computerised system can not decide what is the best package for him.

 

There is no doubt a problem with his line and he should take up the offer of the moderators help who may be able to do something about it. 

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Message 43 of 48

Re: Infinity 2 disconnects during rain

According to your logic, there isn't a customer who has experienced slower than advertised speeds that doesn't have a line fault. No response regarding throttling. I've noted that.
I'm afraid it is mob rule. Have you read the other threads on here regarding BT's terrible service and lies when it comes to actual speeds?
Get real.
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Distinguished Sage
Distinguished Sage
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Message 44 of 48

Re: Infinity 2 disconnects during rain


@GordonFreeman79 wrote:
According to your logic, there isn't a customer who has experienced slower than advertised speeds that doesn't have a line fault. No response regarding throttling. I've noted that.
I'm afraid it is mob rule. Have you read the other threads on here regarding BT's terrible service and lies when it comes to actual speeds?
Get real.

There is no throttling. Congestion, quite likely, not the same thing. Either way throttling and congestion do not affect line speeds.

Distinguished Sage
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Message 45 of 48

Re: Infinity 2 disconnects during rain

to be very honest with you unless you take up to moderators help your problem will not get resolved any time soon the mods are a very small team of BT UK based specialists who will take personal ownership of the problem and keep you regularly updated until the problem is fully resolved
Distinguished Sage
Distinguished Sage
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Message 46 of 48

Re: Infinity 2 disconnects during rain

can I add that as it can take 3/5 working days for mods to get back to you after submitting email unless you take up their offer of help now you will be no further forward until after Christmas and possibly even into next year



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Distinguished Sage
Distinguished Sage
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Message 47 of 48

Re: Infinity 2 disconnects during rain

According to what logic. Be more specific about what you are referring to.

 

BT advertise their speeds the same as all ISPs that the speeds are "Up To" not "This is the Speed you will get".

 

As has already been explained, you get an estimate of what speed range to expect and a minimum of what you will get. If you don't get that BT will try to fix it.

 

BT not throttle speeds. If however you suspect that they do you should run this test to see if your suspicions are correct. Please post back the results as I'm sure everybody will be interested if your assertions are correct.

 

http://broadband.mpi-sws.org/transparency/glasnost.php

 

So it is mob rule if more than one person tells you the same thing if it is something that you don't agree with. Very strange way of looking at things but each to their own. 

 

Nobody on this thread as far as I can see have tried to defend BT's terrible service. All they have done is try to enlighten you that perhaps you have unrealistic expectations of what speeds you should be getting on your individual line and they have all at some point said you do have a problem with your line.

 

As has already been said, you really should take up the moderators offer of help if you want to try and resolve your problem.

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plymchris
Aspiring Expert
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Message 48 of 48

Re: Infinity 2 disconnects during rain

My Infinity 2 now works fine but this hasn't always been the case. I had a very frustrating problem with wet weather dropouts that in my case, was caused by faulty Openreach external cabling that several Openreach engineers failed to deal with, for whatever reason.
The problem was resolved with the assistance of the moderators on this forum, so I really *would* take up their offer of help. In my experience, they will stick with it until it is sorted. 

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