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Paulie
Aspiring Contributor
1,191 Views
Message 1 of 10

Infinity 2 download speeds dropping

At the begining of November last year my download speed dropped from 74 Mbs to below 60 Mbs.

Since then I've had 3 engineers visits and a replacement master socket and extension socket  and a replacement hub all with no improvement.

Contacted BT and complained told I should get minimum 67Mbs download but engineers can find no problem with the line but the best speed I am likely to get is 66Mbs.

Now getting another engineer visit on tuesday from a "Boost Engineer", be surprised if he says anything different.

I just want the speed I'm paying for, any one got any suggestions where I go from here?

These are my most recent stats.

16e33fe5-f014-4763-b96b-8c71728d8ba4.jpg611cef93-2551-4426-8ab2-4342bad56093.jpgb2d01ff8-6eaf-48a0-8000-eea3d9e77955.jpg

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imjolly
Distinguished Sage
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Message 2 of 10

Re: Infinity 2 download speeds dropping

Connection time is only 2 days I'd that due to engineer visits or router dropping connection or manual reset

 

the speeds quoted by BT are connection speeds not download speeds and from your stats and dslchecker you are right at the handback speed of 67mb

 

see if boost engineer can find another few  mbs in connection speed



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Paulie
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Message 3 of 10

Re: Infinity 2 download speeds dropping

connection time due to last engineers visit.

If there is no fault on the line as BT claim then why can't or won't they tell me why the speed dropped and why they can no longer supply the speed I was getting

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john46
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Message 4 of 10

Re: Infinity 2 download speeds dropping

could be due to crosstalk if it is then nothing can be done and it may get worse as more users are connected to the cabinet
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Paulie
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Message 5 of 10

Re: Infinity 2 download speeds dropping

just run a speedtest on BT Wholesale and got this,and they still think there is no problem71c478f4-00a0-42ba-b820-7ee8041ce712.png

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Paulie
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Message 6 of 10

Re: Infinity 2 download speeds dropping

First with Vivaldi next with google chromeCapture.PNG

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imjolly
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Message 7 of 10

Re: Infinity 2 download speeds dropping

if only that download speed was correctSmiley Very Happy



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Paulie
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Message 8 of 10

Re: Infinity 2 download speeds dropping

"Boost engineer "turned up today could find nothing wrong but now my connection speed is even slower than before.Dropped another 4Mbs. At this rate I soon won't have a conection speed problem.

To add insult to injury I've just done another speed test and this is what I got056d32ba-3576-4b86-89e7-6d41e4af2a96.jpg

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imjolly
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Message 9 of 10

Re: Infinity 2 download speeds dropping

can you post new router stats after engineer visit please for comparison



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Paulie
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Message 10 of 10

Re: Infinity 2 download speeds dropping

5e1e60c2-2889-49cd-8ea4-8710562038a7.jpg

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