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antmanbee
Aspiring Contributor
1,862 Views
Message 1 of 16

Infinity 2 dropping connection

For the past month my broadband connection has intermittently dropped. Each time the broadband light turns orange and the homehub page comes up saying broadband connection lost. 

 

Sometimes it reconnects within a minute, other times it's off for 30 mins and I have to restart the router/HH a few times to get it back. Some days it doesn't lose the connection at all, other days it loses it 30 times in a day. 

 

Before October the connection has been stable and fast for 12 months. 

 

Helpdesk stats:

 

1. Product name:BT Home Hub
2. Serial number:+068227+NQ24610116
3. Firmware version:Software version 4.7.5.1.83.8.94.1.11 (Type A) Last updated 15/01/13
4. Board version:BT Home Hub 3.0A
5. WAN:PPP Connected
6. Data sent/received:0.1 / 2.1
7. Broadband username:bthomehub@btbroadband.com
8. BT FON:Yes
9. Wireless network/SSID:BTHub3-5G5P
10. Wireless connections:Enabled, (802.11 b/g/n (Recommended)) 20 MHz, WPS enabled
11. Wireless security:WPA and WPA2
12. Wireless channel:Automatic / 11

 

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15 REPLIES 15
antmanbee
Aspiring Contributor
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Message 2 of 16

Re: Infinity 2 dropping connection

Event Log:

 

Recorded events
Time and date
Message
09:53:40, 01 Nov.
BLOCKED 6 more packets (because of First packet is Invalid)
09:53:38, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50392->64.233.166.188:5228 on ppp1)
09:53:35, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)
09:53:34, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50512->74.125.230.232:443 on ppp1)
09:53:31, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50505->199.16.156.105:443 on ppp1)
09:53:31, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50405->64.233.166.84:443 on ppp1)
09:53:21, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50399->74.125.230.248:443 on ppp1)
09:52:55, 01 Nov.
BLOCKED 6 more packets (because of First packet is Invalid)
09:52:53, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50398->74.125.230.246:443 on ppp1)
09:52:50, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)
09:52:49, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50512->74.125.230.232:443 on ppp1)
09:52:46, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50505->199.16.156.105:443 on ppp1)
09:52:46, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50405->64.233.166.84:443 on ppp1)
09:52:38, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)
09:52:36, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50399->74.125.230.248:443 on ppp1)
09:52:30, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.86:35037->31.55.166.186:443 on ppp1)
09:52:30, 01 Nov.
BLOCKED 8 more packets (because of First packet is Invalid)
09:52:29, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.86:35037->31.55.166.186:443 on ppp1)
09:52:11, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.86:37591->64.233.167.132:443 on ppp1)
09:52:11, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)
09:52:09, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.86:37591->64.233.167.132:443 on ppp1)
09:52:09, 01 Nov.
BLOCKED 8 more packets (because of First packet is Invalid)
09:52:08, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50392->64.233.166.188:5228 on ppp1)
09:52:08, 01 Nov.
BLOCKED 3 more packets (because of First packet is Invalid)
09:52:07, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.86:37591->64.233.167.132:443 on ppp1)
09:52:04, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50545->74.125.230.237:80 on ppp1)
09:52:04, 01 Nov.
BLOCKED 2 more packets (because of First packet is Invalid)
09:52:03, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50545->74.125.230.237:80 on ppp1)
09:52:03, 01 Nov.
BLOCKED 3 more packets (because of First packet is Invalid)
09:52:02, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50545->74.125.230.237:80 on ppp1)
09:52:02, 01 Nov.
BLOCKED 6 more packets (because of First packet is Invalid)
09:52:01, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50506->199.16.156.75:80 on ppp1)
09:52:01, 01 Nov.
BLOCKED 4 more packets (because of First packet is Invalid)
09:52:00, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.86:35037->31.55.166.186:443 on ppp1)
09:51:59, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50457->173.194.34.30:80 on ppp1)
09:51:59, 01 Nov.
BLOCKED 3 more packets (because of First packet is Invalid)
09:51:58, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50483->95.100.196.11:80 on ppp1)
09:51:51, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50399->74.125.230.248:443 on ppp1)
09:51:47, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50470->173.194.67.94:443 on ppp1)
09:51:44, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50439->64.233.166.100:80 on ppp1)
09:51:44, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)
09:51:43, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50439->64.233.166.100:80 on ppp1)
09:51:36, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50470->173.194.67.94:443 on ppp1)
09:51:36, 01 Nov.
BLOCKED 4 more packets (because of First packet is Invalid)
09:51:28, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50412->74.125.230.233:443 on ppp1)
09:51:28, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)
09:51:26, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50412->74.125.230.233:443 on ppp1)
09:51:26, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)
09:51:26, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50412->74.125.230.233:443 on ppp1)
09:51:25, 01 Nov.
BLOCKED 9 more packets (because of First packet is Invalid)
09:51:23, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50392->64.233.166.188:5228 on ppp1)
09:51:20, 01 Nov.
BLOCKED 2 more packets (because of First packet is Invalid)
09:51:19, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)
09:51:18, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50526->217.32.26.72:80 on ppp1)
09:51:18, 01 Nov.
BLOCKED 7 more packets (because of First packet is Invalid)
09:51:16, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50506->199.16.156.75:80 on ppp1)
09:51:16, 01 Nov.
BLOCKED 4 more packets (because of First packet is Invalid)
09:51:15, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.86:35037->31.55.166.186:443 on ppp1)
09:51:15, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)
09:51:14, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50457->173.194.34.30:80 on ppp1)
09:51:14, 01 Nov.
BLOCKED 4 more packets (because of First packet is Invalid)
09:51:13, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50483->95.100.196.11:80 on ppp1)
09:51:13, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)
09:51:13, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50470->173.194.67.94:443 on ppp1)
09:51:13, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)
09:51:12, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50450->74.125.230.248:80 on ppp1)
09:51:07, 01 Nov.
(52836.770000) CWMP: session completed successfully
09:51:06, 01 Nov.
(52836.290000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
09:51:06, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50399->74.125.230.248:443 on ppp1)
09:50:58, 01 Nov.
(52827.850000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
09:50:58, 01 Nov.
(52827.840000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
09:50:54, 01 Nov.
(52823.830000) WAN operating mode is Ethernet
09:50:54, 01 Nov.
(52823.830000) Last WAN operating mode was Ethernet
09:50:54, 01 Nov.
(52823.770000) PPPoE is up
09:50:53, 01 Nov.
(52823.070000) PPP IPCP Receive Configuration ACK
09:50:53, 01 Nov.
(52823.050000) PPP IPCP Send Configuration Request
09:50:53, 01 Nov.
(52823.040000) PPP IPCP Receive Configuration NAK
09:50:53, 01 Nov.
(52823.040000) PPP IPCP Send Configuration ACK
09:50:53, 01 Nov.
(52823.040000) PPP IPCP Receive Configuration Request
09:50:53, 01 Nov.
(52823.020000) PPP IPCP Send Configuration Request
09:50:53, 01 Nov.
(52823.020000) CHAP authentication successful
09:50:53, 01 Nov.
(52822.620000) CHAP Receive Challenge
09:50:53, 01 Nov.
(52822.620000) Starting CHAP authentication with peer
09:50:53, 01 Nov.
(52822.620000) PPP LCP Receive Configuration ACK
09:50:53, 01 Nov.
(52822.600000) PPP LCP Send Configuration Request
09:50:53, 01 Nov.
(52822.600000) PPP LCP Receive Configuration Reject
09:50:53, 01 Nov.
(52822.600000) PPP LCP Send Configuration ACK
09:50:53, 01 Nov.
(52822.600000) PPP LCP Receive Configuration Request
09:50:53, 01 Nov.
(52822.580000) PPP LCP Send Configuration Request
09:50:25, 01 Nov.
(52795.220000) CWMP: session closed due to error: Could not resolve host
09:50:24, 01 Nov.
(52793.550000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
09:50:24, 01 Nov.
(52793.550000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
09:50:23, 01 Nov.
(52793.040000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
09:50:20, 01 Nov.
(52789.570000) PPPoE is down after 13 minutes uptime [Disconnected]
09:49:59, 01 Nov.
(52769.290000) New GUI session from IP 192.168.1.82
09:43:23, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)
09:43:22, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50168->64.233.166.95:443 on ppp1)
09:43:19, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50122->74.125.230.225:443 on ppp1)
09:43:17, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50112->64.233.166.188:5228 on ppp1)
09:42:38, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)

Time and date
Message
09:49:59, 01 Nov.
(52769.290000) New GUI session from IP 192.168.1.82
09:43:23, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)
09:43:22, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50168->64.233.166.95:443 on ppp1)
09:43:19, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50122->74.125.230.225:443 on ppp1)
09:43:17, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50112->64.233.166.188:5228 on ppp1)
09:42:38, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)
09:42:37, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50168->64.233.166.95:443 on ppp1)
09:42:34, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50122->74.125.230.225:443 on ppp1)
09:42:32, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50112->64.233.166.188:5228 on ppp1)
09:41:56, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.86:34705->64.233.166.132:443 on ppp1)
09:41:53, 01 Nov.
BLOCKED 2 more packets (because of First packet is Invalid)
09:41:52, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50168->64.233.166.95:443 on ppp1)
09:41:50, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.86:34705->64.233.166.132:443 on ppp1)
09:41:50, 01 Nov.
BLOCKED 4 more packets (because of First packet is Invalid)
09:41:48, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.86:34705->64.233.166.132:443 on ppp1)
09:41:47, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.82:50112->64.233.166.188:5228 on ppp1)
09:41:44, 01 Nov.
OUT: BLOCK [65] First packet is Invalid (TCP 192.168.1.86:34705->64.233.166.132:443 on ppp1)
09:41:08, 01 Nov.
BLOCKED 1 more packets (because of First packet is Invalid)

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antmanbee
Aspiring Contributor
1,775 Views
Message 3 of 16

Re: Infinity 2 dropping connection

Can anyone help? 

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Moderator
Moderator
1,768 Views
Message 4 of 16

Re: Infinity 2 dropping connection

Hi antmanbee,

 

Thanks for posting. Sorry you're having poblems with the connection. I'll take a look at it for you. Drop me an email with the details. You'll get the 'contact us' link in my profile.

 

Cheers

 

David

 

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antmanbee
Aspiring Contributor
1,700 Views
Message 5 of 16

Re: Infinity 2 dropping connection

Hi David, I don't see any 'contact us' link on your profile. All I see is 'contact me' and 'status: offline'. I'm definitely logged-in. What am I missing?

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Moderator
Moderator
1,690 Views
Message 6 of 16

Re: Infinity 2 dropping connection

Hi antmanbee,

 

Sorry about that. The link appears under the About me section as 'Click here to contact the mods'. If you can't see it under DavidM's profile click on mine as I've also made it available to you.

 

Thanks


Neil

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antmanbee
Aspiring Contributor
1,655 Views
Message 7 of 16

Re: Infinity 2 dropping connection

Thanks NeilO, the link appears on your profile. Email sent...

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antmanbee
Aspiring Contributor
1,591 Views
Message 8 of 16

Re: Infinity 2 dropping connection

Hi,

 

This problem is now occuring again. Same symptoms as before, today it has dropped 5 times. I can hear noise on the line too. 

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Sage
Sage
1,586 Views
Message 9 of 16

Re: Infinity 2 dropping connection

You need to get the noise on the line sorted out first.

 

Report it as a line fault without mentioning broadband.

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antmanbee
Aspiring Contributor
1,555 Views
Message 10 of 16

Re: Infinity 2 dropping connection

I've tried doing the line fault checker a few times since posting. Every time it says there's no fault detected on the line so I'm faced with the 'threat' of a £129 bill if they send someone out and no fault is found. 

 

Meanwhile my broadband continues to drop regularly. 

 

 

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