cancel
Showing results for 
Search instead for 
Did you mean: 
dfenceman
Expert
384 Views
Message 11 of 30

Re: Infinity 2 issues, Tried Call centre and enough said.

Go to solution

Hi Keltic,

 

It should take you straight to this, it works for me, viz :-

BT Wholesale Broadband Performance Test




Broadband Diagnostic Test

In order to complete further tests we need to be able to check your broadband settings on our BT Wholesale systems.


ADSL and Fibre to the cabinet Broadband
For broadband circuits delivered into your premises using copper wires (this includes Fibre to the Cabinet which uses a combination of fibre and copper wires), please supply the telephone number of the broadband circuit being tested. Your broadband modem or router will connect to your telephone wire via a standard telephone socket (NTE5).

Telephone Number of the broadband circuit:
Best regards,
dfenceman
0 Ratings
Reply
Distinguished Guru
379 Views
Message 12 of 30

Re: Infinity 2 issues, Tried Call centre and enough said.

Go to solution
I think if you keep trying, it does eventually work
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Reply
Distinguished Guru
377 Views
Message 13 of 30

Re: Infinity 2 issues, Tried Call centre and enough said.

Go to solution

All this fuss, just to discover your downstream sync speed Smiley Frustrated

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Reply
Keltic
Contributor
359 Views
Message 14 of 30

Re: Infinity 2 issues, Tried Call centre and enough said.

Go to solution

I've tried repeatedly and the test keeps coming back with " We have completed your test however an error occured and we cannot retrieve additional details regarding your service"

0 Ratings
Reply
Highlighted
Graham345
Contributor
354 Views
Message 15 of 30

Re: Infinity 2 issues, Tried Call centre and enough said.

Go to solution

This time of the year is both big for Openreach maintenance, and also for service uptake. There's obviously only a finite amount of bandwidth available, so all existing users (irrespective of ISP) will notice a little throttling, and unless BT start investing a bit more in the network, everybodys service and speeds will continue to degrade over time. The boys in the white vans have been in mine, and other cabinets all over my town in the last 3 weeks, and I've already started to see my initial install speed start to erode. Maybe if the price trebled it'd thin them out a bit 😉

0 Ratings
Reply
Keltic
Contributor
345 Views
Message 16 of 30

Re: Infinity 2 issues, Tried Call centre and enough said.

Go to solution

Basically i'm paying for Infinity 2 and getting Infinity 1 and finding official help less than impressive .

0 Ratings
Reply
Moderator
Moderator
335 Views
Message 17 of 30

Re: Infinity 2 issues, Tried Call centre and enough said.

Go to solution

Hi Keltic,

 

Thanks for posting. I'll take a look at this for you if you like. Just drop me an email with your details. You'll get the 'contact us' link in my profile.

 

Cheers

 

David

 

Community ModeratorDaveM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Keltic
Contributor
312 Views
Message 18 of 30

Re: Infinity 2 issues, Tried Call centre and enough said.

Go to solution

 

Thanks David , email sent.

0 Ratings
Reply
Keltic
Contributor
286 Views
Message 19 of 30

Re: Infinity 2 issues, Tried Call centre and enough said.

Go to solution

Well this is getting worse, upload is now down to 2.7m tonight.

0 Ratings
Reply
Keltic
Contributor
252 Views
Message 20 of 30

Re: Infinity 2 issues, Tried Call centre and enough said.

Go to solution

Well todays phone call from BT customer service moved into the realm of farce, apparently my line which i have Infinity 2 on is only capable of sustaining 19meg DL and the fact that i'm getting 25meg i'm very lucky .... the fact that i'm only getting half my usual upload speeds and high latency's is not an issue.

 The very fine Indian lady informed me she would reset my line and that i should monitor it for 2 days..and my higher speeds should return.

 

Anyone got the complaints number/address as frankly getting fed up with this ,

 

 

0 Ratings
Reply