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apuk2004
Aspiring Contributor
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Message 1 of 16

Infinity 2 slow connection

Hi,

I've been on BT's Infinity 2 service for over 5 years now and never really been satisified with my download speeds.

I recently tried the ultrafast fibre test only to be told that it isn't available right now, which is fine, but it says I should expect speeds up to 77mb and at worst 47mb on "superfast fibre 2". 

My smart hub says I am synced at 44mb down which to me isn't good enough for what I pay (currently over £60 a month for various BT services).

I recently discovered the checker and it looks like my line should be capable of faster speeds...

Capture.PNG 

 

I guess my question is, should I contact BT and get them to do a line test?

Or is there anything else that can be done to increase speeds?

I have already tried connecting my smart hub to the master socket and get the same DL & UL sync speeds.

Thanks in advance!

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15 REPLIES 15
Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: Infinity 2 slow connection

Can you post stats from your router if hh6 then advanced settings then technical log information

Have you tried connecting to the test socket which is behind the front of master socket


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apuk2004
Aspiring Contributor
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Message 3 of 16

Re: Infinity 2 slow connection

Thanks for your speedy reply.

Here's my hubs tech log info...

This is a list of your BT Smart Hub settings and current statistics.

Product name: BT Hub 6A
Serial number: +084316+NQ83242173
Firmware version: SG4B1000B540
Firmware updated: 20-Oct-2018
Board version: 1.0
Gui version: 1.64.0
DSL uptime: 0 Days, 10 Hours 10 Minutes 0 Seconds
Data rate: 12.00 Mbps / 44.00 Mbps
Maximum data rate: 17650 / 50990
Noise margin: 9.9 dB / 7.3 dB
Line attenuation: 16.3 dB
Signal attenuation:
VPI / VCI: 0/38
Modulation: G_993_2_ANNEX_B
Latency type: Fast Path
Data sent / received: 16 MB Uploaded / 363 MB Downloaded
Broadband username: bthomehub@btbroadband.com
BT Wi-fi: Active
2.4 GHz wireless network name: APNET
2.4 GHz wireless channel: Smart (Channel 11)
5 GHz wireless network name: APNET
5 GHz wireless channel: Smart (Channel 36)
Wireless security: WPA2 (Recommended)
Wireless mode: Mode 1
Firewall: On
MAC address: D8:7D:7F:BF:AC:3B
Software variant: -
Boot loader: 9.2.0

Will try the test socket but doubt it'll make a difference.
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apuk2004
Aspiring Contributor
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Message 4 of 16

Re: Infinity 2 slow connection

Don't appear to have a test socket that will work...

 

IMG-20181026-200055

 

My HH6 plugs into the smaller socket top middle section. The test socket only works with ADSL I think.

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Distinguished Sage
Distinguished Sage
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Message 5 of 16

Re: Infinity 2 slow connection

You do have a test socket which works whether adsl or vdsl. You need to remove the middle section as well as fronttest-socket-thumb.jpg



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Sage
Sage
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Message 6 of 16

Re: Infinity 2 slow connection

Once  you get up and running in the test socket repost your connection stats.

Also do a quiet line test 17070 option 2. Best with corded phone.

apuk2004
Aspiring Contributor
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Message 7 of 16

Re: Infinity 2 slow connection

Ok I'm in the test socket now...

IMG-20181026-214209

 

Stats while in test socket...

This is a list of your BT Smart Hub settings and current statistics.

Product name:

BT Hub 6A

Serial number:

+084316+NQ83242173

Firmware version:

SG4B1000B540

Firmware updated:

20-Oct-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 0 Hours 14 Minutes 44 Seconds

Data rate:

12.00 Mbps / 44.00 Mbps

Maximum data rate:

18043 / 51559

Noise margin:

9.7 dB / 7.4 dB

Line attenuation:

16 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

5 MB Uploaded / 6 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

APNET

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

APNET

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

D8:7D:7F:BF:AC:3B

Software variant:

-

Boot loader:

9.2.0

 

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apuk2004
Aspiring Contributor
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Message 8 of 16

Re: Infinity 2 slow connection

I won't be able to do the quiet line test with a corded phone as I dont have one.
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Distinguished Sage
Distinguished Sage
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Message 9 of 16

Re: Infinity 2 slow connection

One of most basic checks is with corded phone and a £5 investment could save you the £129.99 if you get engineer visit and problem is in your side of test socket


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apuk2004
Aspiring Contributor
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Message 10 of 16

Re: Infinity 2 slow connection

Fair enough. I'll get a corded phone and do the test. But has my results so far been any use?
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