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Dave72Allen
Aspiring Contributor
440 Views
Message 11 of 18

Re: Infinity 2 slow speeds at peak times

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here is my latest test, laptop via wired connection

 

1. Best Effort Test:  -provides background information.

 Download Speed
 22.63 Mbps
  
0 Mbps63.55 Mbps
Max Achievable Speed

 

 Download speedachieved during the test was - 22.63 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-63.55 Mbps .
 Additional Information:
 IP Profile for your line is - 63.55 Mbps


2. Upstream Test:  -provides background information.

 Upload Speed
 13.87 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

 

Upload speed achieved during the test was - 13.87Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps



This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault

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Sage
436 Views
Message 12 of 18

Re: Infinity 2 slow speeds at peak times

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A mod should get back to you soon, they'll take it from there but may ask for your details via a form.

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Dave72Allen
Aspiring Contributor
402 Views
Message 13 of 18

Re: Infinity 2 slow speeds at peak times

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Thanks for the help, I'll await contact by a mod

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Dave72Allen
Aspiring Contributor
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Message 14 of 18

Re: Infinity 2 slow speeds at peak times

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still getting issues with slow speeds, here my latesest bt wholsale test with a wired connection, thanks

 

1. Best Effort Test: -provides background information.

Download Speed
22.63 Mbps

0 Mbps 63.55 Mbps
Max Achievable Speed

Download speedachieved during the test was - 22.63 Mbps
For your connection, the acceptable range of speedsis 40 Mbps-63.55 Mbps .
Additional Information:
IP Profile for your line is - 63.55 Mbps

2. Upstream Test: -provides background information.

Upload Speed
13.87 Mbps

0 Mbps 20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 13.87Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps


This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault

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Moderator
Moderator
362 Views
Message 15 of 18

Re: Infinity 2 slow speeds at peak times

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Hi @Dave72Allen

 

Thanks for posting back and for trying all the advice offered by @imjolly

 

Something definitely doesn't look right with your connection so you can send us over your details and we will take a look at this for you from here.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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Moderator
Moderator
332 Views
Message 16 of 18

Re: Infinity 2 slow speeds at peak times

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@Dave72Allen The congestion reports have came back clear again and wholesale have advised me they are seeing no issues with your SVLAN. How have you found the connection since we last spoke? 

Dave72Allen
Aspiring Contributor
315 Views
Message 17 of 18

Re: Infinity 2 slow speeds at peak times

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Seems to have settled down in last 4-5 days to a reasonable speed, i.e 60+meg, bit worrying that no issues at exchange have been found as I had issues for a good 10-14 days with speeds as low as 5 meg at peak times, I will see how it is for the next few weeks,

 

Thanks to all the mod help here on the forums it is much appreciated and to NeilO for taking the time out to speak to me about my issue,

 

thanks

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Moderator
Moderator
291 Views
Message 18 of 18

Re: Infinity 2 slow speeds at peak times

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@Dave72Allen thanks for the update I'm glad that your connection is working well again. Wholesale have likely rebalanced the SVLAN's by moving connections around to ease any congestion issues. If you need any further help post back here. 

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