Infinity 2 speed below guaranteed minimum by 10mbps

[hydro2duo]

Hi,

Am in the CT9 area if that helps at all, I've been experiencing this for quite some time: upload speeds are around the same or slightly better than the guaranteed minimum of 18Mbps, while download speeds are averaging around 37-39Mbps, despite the fact that the guaranteed minimum is apparently 49Mbps.

No engineers have been seen as of yet about this, I should mention I'm not the one paying for the broadband though I live in the same house and have tried to fix things.

We're using a Home Hub 5 which was installed around July 2015-ish over IPv4 only (apparently IPv6 isn't supported), subnet mask and internal router IP hasn't been touched. Initially when we first got it we were averaging around 50-60Mbps but 2 years later (from about the end of 2016 onwards) it started falling gradually and becoming a lot more inconsistent.

I tried using the default DNS, Google DNS and CloudFlare DNS on a few different devices to no drastic effect or change.

Nothing's running outbound except a TCP port currently not assigned to any device for now. Not running a VPN or some other thing that could be slowing it...

I also rebooted the router 20 minutes ago to no effect... am at a loss here...

[imjolly]

post stats from hh5  troubleshooting then helpdesk

enter phone number and post results  remember delete number but leave exchange and cab  https://www.dslchecker.bt.com/adsl/adslchecker.welcome

try quiet line test  dial 17070 option 2 should be silent and best with corded phone from test socket

the speeds quoted by BT are connection speeds not download speed - no ISP guarantees download/upload speeds

[PaddyB]

Hi @hydro2duo,

Just a quick post to see how things are with your connection.

If you're still experiencing issues with your service, please could you try the steps as suggested by @imjolly and post back?

Thanks

PaddyB

[hydro2duo]

Check the attachment. Apparently the line is running on market B and served by cabinet 21 https://i.ibb.co/z7HT5pN/C8-C34-E0-B-2087-4-D06-BD21-BF6-F13-FFCF89.jpg

[imjolly]

dslchecker shows estimated connection speeed range 80/68mb

can you post router stats  post here rather than link as saves jumping between pages

quiet line test?