cancel
Showing results for 
Search instead for 
Did you mean: 
discom
Aspiring Contributor
759 Views
Message 1 of 9

Infinity 2 speed drop every evening

Hi

 

Had infinity 2 installed end of Nov, speeds were fine for a couple of weeks. Then at about the same time as everyone else complaining on here, about a month ago, speeds have dropped to adsl speeds in the evening. Fine from early hours till early afternoon.  Not what I really want when I've waited so long to get fibre to end up with a service slower than my previous adsl supplier. Especially when it costs 40 a month!

 

I have a HH5a which hasn't been too bad with staying connected, but have suffered a few times with the PPP LCP Send termination bug the HH5 seems to have. I've just got a HG612 to unlock, so I can hopefully get rid of that problem!.. 

 

 

1. Product name:BT Home Hub
2. Serial number:+068343+NQ43106352
3. Firmware version:Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version:BT Hub 5A
5. VDSL uptime:4 days, 02:41:37
6. Data rate:14324 / 60908
7. Maximum data rate:11698 / 60680
8. Noise margin:3.9 / 5.9
9. Line attenuation:0.0 / 19.5
10. Signal attenuation:0.0 / 19.3

 

 

Normally the noise margin is 6 on both,, not today!

 

Bt wholesale checker 

 

FTTC Range A (Clean)      79.3    -    60       upstream   20 - 19.5

FTTC Range B (Impacted) 70.6   -     44.6    upstream   20 - 14.1

 

Just done a bt wholesale performance test.

 

Download - 7.70

Upload     - 8.72

ping 32.75

 

further diag

 

IP profile is down to 58.96, this has dropped I'm guessing due to dlm kicking in from the resetting HH5

 

As you can understand I'm not very happy.

I have not contacted first line support as I can not be bothered with the script of reset you hub,,, etc... Been a IT engineer long enough to know what I'm doing!

 

Please Help!!

 

 

0 Ratings
Reply
8 REPLIES 8
Distinguished Guru
737 Views
Message 2 of 9

Re: Infinity 2 speed drop every evening

So unlock the modem, plug it in and use that.

Get a copy of DSLstats to monitor your connection.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Reply
discom
Aspiring Contributor
722 Views
Message 3 of 9

Re: Infinity 2 speed drop every evening

Thanks for the reply Ray

 

I'm just looking for a firmware on Kitz.co.uk

 

I can see this helping with sync stability,,, but what you think is causing the slow speeds?  Have read so many posts with the same thing.

I did think congestion at first,, but it's the speed loss at the same time every night.... plus the amount of people with exactly the same problem across the country.

 

I'm wrexham about half mile from exchange,  couple hundred metres from cabinet..

 

thanks 🙂

 

 

0 Ratings
Reply
Distinguished Guru
711 Views
Message 4 of 9

Re: Infinity 2 speed drop every evening

Someone else from Wrexham https://community.bt.com/t5/BT-Infinity-Speed-Connection/BT-Infinity-issues-again/m-p/1430846/highli...
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Reply
Distinguished Guru
707 Views
Message 5 of 9

Re: Infinity 2 speed drop every evening

Once you've found the firmware, you may find killall btagent works for you

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Reply
discom
Aspiring Contributor
663 Views
Message 6 of 9

Re: Infinity 2 speed drop every evening

Thanks Ray for the info. 

 

Right,, Hg612 been up and running nearly 24 hours, no drops :), connected at near 58. Just done a bt wholesale performance test,  

 

6.32 down

6.30 up

ping 63

 

Please could a mod contact me as I really find this unacceptable, adsl speeds for the price of infinity 2.  It's not a one off, it's been every day for a near month! I think Ofcom is the next port of call as Bt is NOT providing the service they promise. 

 

Current line stats from dslstats

 

DSLAM/MSAN type: BDCM:0xa451 / v0xa451
Modem/router firmware: AnnexA version - A2pv6C038m.d24j
DSL mode: VDSL2 Profile 17a
Status: Showtime
Uptime: 21 hours 39 min 25 sec
Resyncs: 1 (since 06 Jan 2015 23:04:19)

Downstream Upstream
Line attenuation (dB): 19.2 0.0
Signal attenuation (dB): Not monitored
Connection speed (kbps): 57318 13928
SNR margin (dB): 5.7 5.5
Power (dBm): 12.8 7.3
Interleave depth: 1 1
INP: 0 0

RSCorr/RS (%): N/A 0.2359
RSUnCorr/RS (%): N/A 0.0000
ES/hour: 49.4 8.81

 

Thanks

0 Ratings
Reply
Moderator
Moderator
659 Views
Message 7 of 9

Re: Infinity 2 speed drop every evening

Hi discom,

 

Thanks for posting. I'll take a look at this for you. Drop me an email with your details. You'll get the 'contact us' link in my profile.

 

Cheers

 

David

 

0 Ratings
Reply
Highlighted
discom
Aspiring Contributor
650 Views
Message 8 of 9

Re: Infinity 2 speed drop every evening

Enquiry sent, Thanks 🙂

0 Ratings
Reply
Rex_Ham
Aspiring Contributor
580 Views
Message 9 of 9

Re: Infinity 2 speed drop every evening

Hi there,

 

Has your speed returned to normal as from today (14th Jan)?

 

I'm on the Rhos exchange but have been suffering the same effect as you...up until today. Now all seems good, though for how long is another thing...but lets hope thay've found the issue and solved it ....PERMANENTLY!! Smiley Wink

0 Ratings
Reply