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seanious
Beginner
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Message 1 of 7

Infinity 2 speed drops every night.

Recently I've noticed that when I carry out a speed test from ookla the result comes back at around 20mbps when previous result would be 73mbps.  If I restart the HH, I'm back up to 70-75mbps but only for 24 hours.  I'm paying a fortune for my broadband and don't believe I'm getting value for money at this speed.

One thing to note, around 40 new homes have been built next to our estate.  Could this be the issue?

Any help would be helpful.

 

Thanks

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6 REPLIES 6
CJT80
Recognised Expert
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Message 2 of 7

Re: Infinity 2 speed drops every night.

@seanious

a few things could impact speed, so to help 1st try BT DSL Checker - Remove your number before posting the picture (if possible) like this: 

11CT_Address_FTTC.JPG

That gives us an indication of what you should be able to get. 

Secondly what socket in the house is the Hub connected to, and do you have more than one socket? 

Kind Regards
CJT80
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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 7

Re: Infinity 2 speed drops every night.

Post stats from your router. If hh6 then advanced settings then technical log information 

run btspeedtester and when first test completes run diagnostic test and post results must be done with wired connection and preferably with IE/edge



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seanious
Beginner
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Message 4 of 7

Re: Infinity 2 speed drops every night.

how are you guys adding a picture?

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gg30340
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Message 5 of 7

Re: Infinity 2 speed drops every night.

Have a read through this 

https://community.bt.com/t5/help/faqpage

and in particular Images and Image Gallery and How do I insert an image in a post.

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seanious
Beginner
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Message 6 of 7

Re: Infinity 2 speed drops every night.

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imjolly
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Message 7 of 7

Re: Infinity 2 speed drops every night.

can you post the router stats and btspeedtester results



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