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Bouf111
Beginner
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Message 1 of 23

Infinity 2 speed drops from 50 meg to 16 at peak times - Bearwood exchange

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Hi , recently my speed has been really poor at peak times and wonder whether my connection now is too congested, is there anything that can be done?

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22 REPLIES 22
Moderator
Moderator
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Message 2 of 23

Re: Infinity 2 speed drops from 50 meg to 16 at peak times

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Hi @Bouf111 and welcome.

 

Can you confirm which exchange you're on? Can you try running the speed test including the further diagnostics when the connection is slow and post the results?

 

Cheers

 

David

Community ModeratorDaveM
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Bouf111
Beginner
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Message 3 of 23

Re: Infinity 2 speed drops from 50 meg to 16 at peak times

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Hi,

 

I am on the Bearwood Exchange

 

Results

 

download speed 12.83

upload 16.21

Ping 17.63

 

also did further diagnositc with same results.

 

Surely this cant be right for infinity 2

 

Any help would be greatly appreciated


Thanks


Pete

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Distinguished Sage
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Message 4 of 23

Re: Infinity 2 speed drops from 50 meg to 16 at peak times

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you need to post the further diagnostics test results as that result is saved on BT Wholesales servers
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Bouf111
Beginner
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Message 5 of 23

Re: Infinity 2 speed drops from 50 meg to 16 at peak times

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Hi these are the results from the additional test but as you can see there seems to have been an error.

 

FAQ

Results Image not loaded

 


1. Best Effort Test:

Download Speed : 8.45 Mbps

2. Upstream Test:

Upload Speed : 16 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

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Moderator
Moderator
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Message 6 of 23

Re: Infinity 2 speed drops from 50 meg to 16 at peak times

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@Bouf111 I'm sorry about the delay getting back to you. I can't see any issues reported with the Bearwood exchange but if there is congestion on the network it may be in a different location.  

 

If you send over your details we'll be happy to get this looked into. You can find the click here to contact the mods link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Tlwil13
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Message 7 of 23

Re: Infinity 2 speed drops from 50 meg to 16 at peak times

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@NeilO I've just opened up a new thread and then seen this one, we're on the same exchange and down from 50 to 4 for download speed so it doesn't appear to be an isolated issue.
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Moderator
Moderator
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Message 8 of 23

Re: Infinity 2 speed drops from 50 meg to 16 at peak times

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Hi @Bouf111 & @Tlwil13

 

From double checking there may be a potential congestion issue.

 

There is one particular VLAN on that exchange that BT Wholesale have identified as being over utilised.  So if both you guys are connected to that VLAN this will explain why you're seeing a slow down of your throughput speed during peak times.

 

@Tlwil13  Can you also send us over your details and we'll check this for you too?  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

Community ModeratorRobbieMac
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Tolla
Beginner
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Message 9 of 23

Re: Infinity 2 speed drops from 50 meg to 16 at peak times - Bearwood exchange

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Hi robbie

I have exactly the same problem as Bouf111 and TIWIL13. I'm on the same exchange and from about 5pm till 12 am my infinity 1 speed drops to around 3 meg download and 6 meg upload.

Off peak it's back to normal at around 49 meg download and 10 upload. This has been happening all week.

Could I send you my contact details too?

Thanks.
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Distinguished Sage
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Message 10 of 23

Re: Infinity 2 speed drops from 50 meg to 16 at peak times - Bearwood exchange

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Tolla you will need to wait for a moderator to post their contact link before you can send in your details
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