Thank you for sending in your details. I gave your mobile number a quick call, I'm sorry that I didn't get speaking to you today. I've checked with BT Wholesale and unfortunately they aren't reporting any capacity issues at your exchange. In order to get this investigated, please can your run an up to date Speed Test the next time the slow down occurs?
You'll need to run the "Further Diagnostics" once the first test completes. Once you have run the test, please post back the results and I'll chase this with Wholesale.
@Tolla Thanks for posting, I can see @RobbieMac has is due to get back to you tomorrow with an update. The speed test can be temperamental and would be worth trying again this evening if possible? The further diagnostics part of the test records on Wholesales system and it will help Robbie to provide evidence to the network team of the problem.
Tried a wired speedtest this evening and every time on the further diagnostic part, I got "an error occurred while trying to retrieve additional details regarding your service"
I ran the test at least 10 times.
I got 4.06 mb down and 7.59 mb up on the last try.
Please see screen shot below.