Infinity 2 speeds much slower than promised speeds
I had infinity 2 installed with a new line just before Christmas, but since then my connection speed falls well short of what was promised by BT. Since being installed I've not seen speeds greater than 33 Mbits/sec actuals from router stats both through my socket and connecting to the test socket (I'm getting 31.2 Mbit/s as I write this).
Similarly the event log from the smart hub seems to show it is dropping the vdsl connection and re-establishing it every 2-3 hours so I don't know if this if a smart hub problem and DLM is downgrading my line speed to get a stable connection or whether this is another fault.
I suppose I should have been suspicious at the time, but the guy who reconnected the line to the house told me there was a fault and a level 2 openreach engineer would be needed. The openreach engineer turned up about 90 minutes later (unexpected) and promptly told me he didn't understand why he was requested as there was no problem after spending 5 minutes just plugging in my router.
I tried going through to the chat after running all of the suggest diagnostics, but ended up with a useless call centre agent that sent me instructions for splitting the wireless network into the separate channels to see if this would fix it, even though I told them that I was directly connected via ethernet and no other devices could be connected as I had disabled the wireless network (I run a separate mesh network via ethernet to the router for my wireless connectivity).
Clearly I'm pretty disappointed with this as currently I am paying for speeds that BT told me would be available to me, but clearly I'm not seeing. Can one of the Mods please intervene as I'm getting nowhere with the call centre...
My router stats from the advanced section of the smart hub interface:
This is a list of your BT Smart Hub settings and current statistics.
Re: Infinity 2 speeds much slower than promised speeds
The speeds quoted by BT at outset are connection speeds not download speeds. Your connection speed is 40mb which is below the bottom of the dslchecker speeds and looks like you need free engineer visit to see if they can improve your speed to within estimated range
are stats from the test socket?
try quiet line test. Dial 17070 option 2. Should be quiet and best with corded phone
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