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Kyle419
Beginner
282 Views
Message 1 of 6

Infinity 2 upgrad

Hi I upgraded for bt infinity 1 to infinity 2 on the 1st but no download speed difference since the 2ed I know its not been the 10day but hasn't even went up a we bit since day one I've got the bt hub 5 sync speed when was in bt infinity 1 was 55mbs new sync speed 57.9mbs but no need increased and I have did wired also and go's upto 53mbs when nothing g else is on
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Distinguished Sage
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Message 2 of 6

Re: Infinity 2 upgrad


@Kyle419 wrote:
Hi I upgraded for bt infinity 1 to infinity 2 on the 1st but no download speed difference since the 2ed I know its not been the 10day but hasn't even went up a we bit since day one I've got the bt hub 5 sync speed when was in bt infinity 1 was 55mbs new sync speed 57.9mbs but no need increased and I have did wired also and go's upto 53mbs when nothing g else is on

Please post the results of this checker https://www.dslchecker.bt.com/ please edit out your phone number before posting 

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Kyle419
Beginner
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Message 3 of 6

Re: Infinity 2 upgrad

Says I can get upto 80 but I'm not and I don't k ow how you post
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Distinguished Sage
Distinguished Sage
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Message 4 of 6

Re: Infinity 2 upgrad

key words are 'up to' which does not you will get that

this should help you post the results  https://community.bt.com/t5/help/faqpage/faq-category-id/images#images



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Kyle419
Beginner
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Message 5 of 6

Re: Infinity 2 upgrad

It's OK now what as I can only get upto 51mbs as that's what my line can only take they have keped me on infiny 2 but at the price of infiny 1 but they said we had to put you on infiny 2 a free upgrade when you was on infinity 1 for a boost as I want geting the 51mbs I don't get that but oh well I'm paying for the infi y 1 now
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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Infinity 2 upgrad

if ok now then if more problems then post the dslchecker information previoisly requested and also the stats from your router using the link I post which explains how to post images



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