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R134rd0
Aspiring Contributor
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Message 1 of 24

Infinity 2 - viscous circle between openreach and BT

I'd be pleased to hear any advice or help on this subject as I'm running out of energy trying to solve this problem after 3 months...

Basically, in short, lived at a house since new, approx 3 years old, had infinity 2 since day one.

Approx 300 metres from cabinet made up of 100metres of new cabling on the new estate and I "assume" 200 metres of existing cabling to the cabinet.

Sync speeds for 2 and a half years have always been 60+ normally late 60s, upload never been an issue. Actual throughput was always around 60 I.E. Excellent!

In early November 17 I noticed buffering for the first time ever, checked and sync was down to 40 with throughput in the 30s.

Since then I've been in a repeated loop with BT and Openreach.

The engineers have verified the house, the hub and the cabling in the estate, I.E. The speed 100 metres away is pretty much identical to the speed at the house, in short, there's no problem there.

From there to the cabinet, around 200 metres, we appear to be loosing 50%.

The ports have been checked by open reach and are putting out 80/20. I've been lifted and shifted about 5 times and it's made no difference at all.

Clearly there's an issue between there and the cabinet, the open reach engineers tell me they have done everything their can do in their power to try and improve the speed with no luck, one said, the line shows no faults but clearly its not right, each time they say report it to BT.

I've now had the same engineer out 3 times and to be honest it's getting embarrassing, it's a waste of his time and my time off work.

What do I need to do/say to BT to get them to understand that sending the same guy round everywhere is solving nothing...

Their last suggestion was downgrade to infinity 1...being an engineer my self, clearly something has changed, I don't want to downgrade, I would like to go back to the original that was perfect for over 2 years.

Any help appreciated
Richard
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23 REPLIES 23
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 24

Re: Infinity 2 - viscous circle between openreach and BT

Welcome to this user forum.

 

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Which BT home hub do you have?

 

Its probably an increase in crosstalk between adjacent cable pairs which is affecting your speed, as more people are connected to the cabinet.

 

There is nothing anyone can do about this, as copper pairs were never designed to carry high frequencies.

 

 

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R134rd0
Aspiring Contributor
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Message 3 of 24

Re: Infinity 2 - viscous circle between openreach and BT

20180130_115447.png

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R134rd0
Aspiring Contributor
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Message 4 of 24

Re: Infinity 2 - viscous circle between openreach and BT

Home hub 6, I shall post the results in a second
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Keith_Beddoe
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Message 5 of 24

Re: Infinity 2 - viscous circle between openreach and BT


@R134rd0 wrote:
Home hub 6, I shall post the results in a second

Please use this link to display the Smart hub (HH6) connection information

You will need to be connected to your home hub to do this.

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R134rd0
Aspiring Contributor
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Message 6 of 24

Re: Infinity 2 - viscous circle between openreach and BT

No problem, will do later on once home.

Thanks
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R134rd0
Aspiring Contributor
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Message 7 of 24

Re: Infinity 2 - viscous circle between openreach and BT

Here we go...

 

Product name:

BT Hub 6A

Serial number:

+084319+NQ62927041

Firmware version:

SG4B1000B522

Firmware updated:

12-Jan-2018

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

8 Days, 6 Hours 55 Minutes 13 Seconds

Data rate:

19.27 Mbps / 45.85 Mbps

Maximum data rate:

19287 / 45493

Noise margin:

6 dB / 6 dB

Line attenuation:

20.4 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

26538 MB Uploaded / 100304 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-3H76

2.4 GHz wireless channel:

Channel 11

5 GHz wireless network name:

BTHub6-3H76

5 GHz wireless channel:

Channel 48

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

40:C7:29:21:40:25

Software variant:

-

Boot loader:

7.33.1

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Keith_Beddoe
Distinguished Sage
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Message 8 of 24

Re: Infinity 2 - viscous circle between openreach and BT

Connection speed is a bit on the low side.

 

Which number matches your master phone master socket?
Single master sockets
Filtered master sockets

Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.

Do you have any other phone sockets or extension wiring?

 

Can you please connect things up as shown on this picture, and see if the connection speed increases

Infinity - test socket connections

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R134rd0
Aspiring Contributor
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Message 9 of 24

Re: Infinity 2 - viscous circle between openreach and BT

It's a open reach mk2 filtered socket, that's not the issue, 100 metres down the road (up stream) the connection is the same as my house?
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imjolly
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Message 10 of 24

Re: Infinity 2 - viscous circle between openreach and BT

then report a fault to 151



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