We ordered Infinty 4 the day it became availaible to us to order in Novemeber.
We have had repeated visits by Openreach Engineers and confirmed appointments on My BT App - all of which have cancelled the evening before the visit (depsite calls and confirmations from BT).
Told this morning that a system problem means our order needs cancelling and re-ordering and they will call back on Friday.
Stage 1 was completed on site 14/01/17, conmfirmed by Openreach Engineers again on 23/01 and 25/01.
I've been going through the Fibre to the home team who contact order management who contact Openreach but i don't get any indication what the actual problem is.
This is the third time we have had a confirmed engineer visit cancel on us (the previous two kept repeating that the external work wasn't complete) and i appreciate it is not a straight forward process.