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johnob4
Beginner
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Message 1 of 3

Infinity 4 installation

We ordered Infinty 4 the day it became availaible to us to order in Novemeber.

We have had repeated visits by Openreach Engineers and confirmed appointments on My BT App - all of which have cancelled the evening before the visit (depsite calls and confirmations from BT).

Told this morning that a system problem means our order needs cancelling and re-ordering and they will call back on Friday.

Stage 1 was completed on site 14/01/17, conmfirmed by Openreach Engineers again on 23/01 and 25/01.

I've been going through the Fibre to the home team who contact order management who contact Openreach but i don't get any indication what the actual problem is.

This is the third time we have had a confirmed engineer visit cancel on us (the previous two kept repeating that the external work wasn't complete) and i appreciate it is not a straight forward process.

Any sensible suggestions gratefully appreciated.

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Infinity 4 installation

There is not much if anything anybody on the forum will be able to do to help you other than to suggest that you get back onto the FTTP order team and vent your frustration to them.

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johnob4
Beginner
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Message 3 of 3

Re: Infinity 4 installation

Thanks - thought as much - but worth a try!

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