cancel
Showing results for 
Search instead for 
Did you mean: 
dufeu8881
Beginner
560 Views
Message 1 of 7

Infinity Available in surrounding streets, but not mine :(

Hi,

 

I've done a lot of postcode searching this morning and it looks like most of the streets surrounding mine can get BT Infinity, but I can't.

 

I've done an online chat and rung customer services, but apparently BT Wholesale aren't able to get any more information out of BT Openreach than the online checker.

 

I've seen older posts on here about a mod contacting them, but the link in the thread - https://community.bt.com/t5/BT-Infinity-Speed-Connection/Surrounded-By-BT-Infinity-But-not-in-my-str... - isn't valid anymore.

 

Is there anything that can be done nowadays? I'm really hoping it's either a database error or, at worst, I can get hold of a likely date my cabinet will be enabled.

 

Any help would be greatly appreciated. Thanks

 

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Surrounded-By-BT-Infinity-But-not-in-my-str...

0 Ratings
6 REPLIES 6
Highlighted
Distinguished Expert
554 Views
Message 2 of 7

Re: Infinity Available in surrounding streets, but not mine :(

Are you in Belfast?
--
To say thanks for a helpful answer, please click the white star
0 Ratings
dufeu8881
Beginner
546 Views
Message 3 of 7

Re: Infinity Available in surrounding streets, but not mine :(

Nope. Bath, England

0 Ratings
Distinguished Expert
539 Views
Message 4 of 7

Re: Infinity Available in surrounding streets, but not mine :(

In that case I don't understand why you linked to that topic about Belfast?
--
To say thanks for a helpful answer, please click the white star
0 Ratings
dufeu8881
Beginner
534 Views
Message 5 of 7

Re: Infinity Available in surrounding streets, but not mine :(

It is exactly the same topic - "available in surrounding streets" - that had a link to contacting a mod. The fact that's in Belfast is irrelevant surely?
0 Ratings
Guru
Guru
502 Views
Message 6 of 7

Re: Infinity Available in surrounding streets, but not mine :(

Hi dufeu8881,

 

You may now come under the Connecting Devon and Somerset BDUK programme. 

 

For more info on the Connecting Devon and Somerset BDUK programme go to: http://www.connectingdevonandsomerset.co.uk/

 

You can try contacting Connecting Devon and Somerset via http://www.connectingdevonandsomerset.co.uk/contact-us/ with your landline number, address and exchange to see if they have any more information regarding whether you are/will be in a NGA area or to see if your property will be in scope of the SConnecting Devon and Somerset BDUK programme.

It may take a week+ or so to get a reply.


jac_95 | BT.com Help Site | BT Service Status
Someone Solved Your Question?
Please let other members know by clicking on ’Mark as Accepted Solution’
Try a Search
See if someone in the community had the same problem and how they got it resolved.
0 Ratings
Distinguished Sage
Distinguished Sage
499 Views
Message 7 of 7

Re: Infinity Available in surrounding streets, but not mine :(

dufeu8881

 

For your info, the link to the moderators does not work. You can not contact them. See this link for info about it.

 

https://community.bt.com/t5/Announcements-Terms/Change-of-Mods-Contact-Us-link/td-p/931648

0 Ratings