BT have tried to fix this multiple times, and it has never been resolved after 3 years of the same issue. We have been living with it for a long time! BT standard customer service seem to only say my connection is stable. By the time I try and report the fault, the internet is back up!
Im on BT infinity max, smart hub 2
Used to have a nether router which I though was the route of the problem as bt suggested, and replaced it with a smart hub 2, but still the same problem.
Seems I was right in that its something BT end!
I attached my latest log. You can see dropping very 15 minutes whilst writing this email.
So very frustrating, hopefully a moderator or someone with knowledge of this kind of fault
Could you post the connection stats from the hub.
HH6 Advanced settings/technical log/information.
Please post the result here not on another site.
this is the PPP export from my smart hub.
click the dropbox link to download the css
full log in the original post
As @pippincp requested it is the router stats we are looking for not the logs so advanced settings then technical log information. Post stats here and not a Dropbox link. It makes it far easier to help rather constantly having to move between screens
what about quiet line test?
What Is the connection time in your stats now?
from your stats if you have been dropping connection as often as you say your connection speed is good and looks like nothing has happened
2 hours 24 minutes currently
this is the weird thing, connection is great when connected, fast speed.
It just cuts out for about 5 minutes, so when watching a streamed film for example, it stops the film, and we have to wait!
I cannot see what it would be!
Fibre Broadband (VDSL)
Downstream sync speed:
Upstream sync speed:
0 Days, 02 Hours 24 Minutes
17 Days, 16 Hours 19 Minutes
BT Wi-fi status: