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Moderator
Moderator
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Message 21 of 29

Re: Infinity Broadband problem

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Hi ngine,

 

Thanks for posting. I'm really sorry you're having so many problems. I'll take a look into this for you if you wish. Can you drop me  an email with your details? You'll get the 'contact us' form in my profile.

 

Cheers

 

David

 

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ngine
Aspiring Contributor
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Message 22 of 29

Re: Infinity Broadband problem

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Still that same problem with my INFINITY 

 

bt5.jpg

 

bt6.jpg

 

David I allready speak with someone from BT and He dont know how to help me. 

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Distinguished Guru
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Message 23 of 29

Re: Infinity Broadband problem

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I think you may be affected by having a Huawei cabinet but your modem is a Homehub 5 type A as discussed here https://community.bt.com/t5/BT-Infinity-Speed-Connection/G-INP-affecting-certain-eci-modems-resultin...

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Distinguished Sage
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Message 24 of 29

Re: Infinity Broadband problem

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I suggest you contact DavidM as you have had this problem far too long now
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ngine
Aspiring Contributor
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Message 25 of 29

Re: Infinity Broadband problem

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"I suggest you contact DavidM as you have had this problem far too long now"

 

Really? Nobody form BT can't help me! I pay half year 40f for nothing!!!

 

I do not have the strength to write to you concerning my problem!

 

Wors broadband what I've had ever. 

 

This is ridiculous and pathetic.

 

Monedy, friday, saturday, sunday, nothing works as it should.

 

You suggest to contact... contact with who? Who can help me?

 

test007.jpg

 

How its possible that my upload is bigger than download? 

 

 

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Distinguished Sage
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Message 26 of 29

Re: Infinity Broadband problem

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contact DavidM he is one of the forum moderators they are a BT specialist team of trouble shooters who have access to all parts of BT who take personal ownership of problems until fully resolved
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Distinguished Sage
Distinguished Sage
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Message 27 of 29

Re: Infinity Broadband problem

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See message21

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dilosec
Aspiring Expert
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Message 28 of 29

Re: Infinity Broadband problem

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Messages 22 and 25 - the images you posted show you are performing speed tests to a server in 'Raisting - Hosted by Talia' - Raisting is in Germany!!

 

 

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Moderator
Moderator
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Message 29 of 29

Re: Infinity Broadband problem

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Hi ngine,

After looking into this it turns out to be a wireless issue but I'm glad we were able to get it sorted for you in the end.

Cheers

David
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