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chookie75
Beginner
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Message 1 of 3

Infinity Connection Issues

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Hi,

 

Can anyone help please? I am unable to connect to broadband at present.

The HH lights are blue. The Open Reach Modem is fine too.

HH Event log states the following

 

Time and date

Message

08:15:35, 03 Nov.

( 1276.390000) CWMP: session closed due to error: Could not resolve host

08:15:20, 03 Nov.

( 1261.370000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

08:15:20, 03 Nov.

( 1261.370000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'

08:14:50, 03 Nov.

( 1231.070000) CWMP: session closed due to error: Could not resolve host

08:14:33, 03 Nov.

BLOCKED 21 more packets (because of Default policy)

08:14:33, 03 Nov.

OUT: BLOCK [15] Default policy (UDP 192.168.1.78:32769->213.123.22.197:5803 on ppp1)

08:14:33, 03 Nov.

( 1214.120000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username

08:14:33, 03 Nov.

( 1214.120000) CWMP: Session start now. Event code(s): '1 BOOT,4 VALUE CHANGE'

08:14:31, 03 Nov.

( 1212.510000) WAN operating mode is Ethernet

08:14:31, 03 Nov.

( 1212.510000) Last WAN operating mode was Ethernet

08:14:31, 03 Nov.

( 1212.480000) PPPoE is up

08:14:31, 03 Nov.

( 1211.850000) PPP IPCP Receive Configuration ACK

08:14:31, 03 Nov.

( 1211.820000) PPP IPCP Send Configuration Request

08:14:31, 03 Nov.

( 1211.820000) PPP IPCP Receive Configuration NAK

08:14:31, 03 Nov.

( 1211.790000) PPP IPCP Send Configuration ACK

08:14:31, 03 Nov.

( 1211.790000) PPP IPCP Receive Configuration Request

08:14:31, 03 Nov.

( 1211.790000) PPP IPCP Send Configuration Request

08:14:31, 03 Nov.

( 1211.790000) CHAP authentication successful

08:14:31, 03 Nov.

( 1211.560000) CHAP Receive Challenge

08:14:31, 03 Nov.

( 1211.560000) Starting CHAP authentication with peer

08:14:31, 03 Nov.

( 1211.560000) PPP LCP Receive Configuration ACK

08:14:30, 03 Nov.

( 1211.530000) PPP LCP Send Configuration Request

08:14:30, 03 Nov.

( 1211.530000) PPP LCP Receive Configuration Reject

08:14:30, 03 Nov.

( 1211.500000) PPP LCP Send Configuration ACK

08:14:30, 03 Nov.

( 1211.500000) PPP LCP Receive Configuration Request

08:14:30, 03 Nov.

( 1211.500000) PPP LCP Send Configuration Request

08:14:20, 03 Nov.

( 1201.340000) CWMP: Initializing transaction for event code 4 VALUE CHANGE

 

Any ideas would be much appriciated

 

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2 REPLIES 2
Distinguished Guru
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Message 2 of 3

Re: Infinity Connection Issues

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Try this:

 

Make a direct connection from your PC to the modem which will eliminate the homehub. Follow this guide to do that. Use your computer as normal and run a speed test. If it improves you will know its a fault after the modem that could be the hub or your cables.

Step 1: Remove the homehub from the modem

Step2: Connect your pc/laptop into the modem using LAN1 port

Step3: Open network and sharing centre on windows and click set up a new connection or network

Step4: Connect to the internet then click make a new connection Broadband PPPoE

Step5: Use username of bthomehub@btbroadband.com and password of BT

Step6: connect, If it doesn't,keep pressing try again until it does.

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
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If not, I'll try again 🙂
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chookie75
Beginner
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Message 3 of 3

Re: Infinity Connection Issues

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Thanks for the advice

 

I tried below and got a result (Only 7Mb/s but at least it's something)

I then attached my old HH and it seems to be working now!

Just need to sort the speed out now!

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