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Thats correct. Openreach will bring the modem. I had the same as i already had the Home Hub 3, which i assume you do too?
I think its all to do with the split between BT Retail, BT Wholesale and BT Openreach and them all being responsible for different things.
Openreach is responsible for all connections up to the white modem, so they bring it with them when its installed. The ISP is responsible for everything after the modem so they send the cables for whatever kit they provide.
Yes they will fit a new master socket with a filtered faceplate so you wont need a plug in filter anymore.
I have been given sat appointments for engineer visits, I think its just down to luck but I know people are able to request them for no extra charge also.