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waynehibbs
Aspiring Contributor
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Message 1 of 3

Infinity FTTP low bandwidth

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i have recently had FTTP installed all was ok until yesterday' now i keep getting a message low bandwith while watching netflex's

i have done a speed test and iam getting around 37mb downloabd connect keeps buffring, web pages are slow at times, iam not sure what i can do about it, i have tried to raise a fault  but it does't seam to work. 

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Distinguished Guru
Distinguished Guru
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Message 2 of 3

Re: Infinity FTTP low bandwidth

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Are you sure it is FTTP you have? Enter your phone number HERE and post a screenshot of the result, Remove your phone number before posting.

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waynehibbs
Aspiring Contributor
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Message 3 of 3

Re: Infinity FTTP low bandwidth

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yes it FTTP, the fibre cable can been seen coming imto it, also our phone line has been over to it, & our the old phone line taken out, i have  tried to run test as yuo said but all i get is the mnessage below.

 

There is no data available for this number. This could be either because it is not a BT line or it is a new BT number that has just been provided. Most new numbers will appear on the checker 24 hours after BT has installed the line.

 

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