For the last 16 hours, my download speed has not topped 0.10 MBS, my upload speed oddly seems to be okay at 11.5MBS. I normally get 70MBS on download speed testers.
My exhange is MYSAN My postcode is WF4 3BS
I have reset the router several times with no luck. This has been virtually unuable for a day. A call to BT proved useless as they didnt seem to have a clue.
Do you have a Homehub 5 ?
Can you post your IP Profile by running the BT Performance test at www.speedtest.btwholesale.com please? When the first test has finished, press the Further Diagnostics button then after you enter your phone number, your IP Profile should be displayed.
Download speedachieved during the test was - 1.09 Mbps
For your connection, the acceptable range of speedsis 60 Mbps-77.34 Mbps .
Additional Information: IP Profile for your line is - 77.34 Mbps
Upload speed achieved during the test was - 13.63Mbps
Additional Information: Upstream Rate IP profile on your line is - 20 Mbp
Well, that looks ok, so I don't think there's a line fault.
In order to rule out the Homehub as potentially being the device responsible for your speed loss, you can connect the Openreach modem directly to the PC and see if the speed improves.
To do that follow these steps:
Step 1: Remove the homehub from the modem cable
Step2: Connect your pc/laptop to the modem via the cable instead
Step3: Open network and sharing centre on windows and click set up a new connection or network
Step4: Connect to the internet then click make a new connection Broadband PPPoE
Step5: Username email@example.com and the password as BT
Step6: connect, If it doesn't,keep pressing try again until it does.
However, please note that this will stop any other access apart from the PC
I will try that, however i have since found out several neighbours have the exact same issue, download speeds of 1mb or less and normal upload speeds.
A few of us have called BT to no avail
Thanks for the above link, it just states "you have no faults" haha really?
I plugged my laptop inot the modem directly, i get the same 0.10mbs download and 12mb upload speeds.
If your neighbours are having the same problems I would not be doing anything with my equipment, I would be getting back onto BT and reporting the issue to them and inform them about your neighbours having the same problem.
I would also get the neighbours to contact BT and report the same thing.