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theotherjamie
Beginner
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Message 1 of 13

Infinity IP Profile 1.93Mbps!

 

For the past few weeks I've been suffering from slow internet speeds but put this down to using homeplugs. I finally got round to moving the PC next to the homehub to run a speedtest and got the below results

 

1. Best Effort Test:  -provides background information.

 

 Download speedachieved during the test was - 2.19 Mbps
 For your connection, the acceptable range of speeds is 16 Mbps-0 Mbps.
 IP Profile for your line is - 1.93 Mbps

 

2. Upstream Test:  -provides background information.

Upload speed achieved during the test was - 4.59Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

 


This has now been the case for the past three nights with the IP Profile always at 1.93 and the download around 2Mbps!!!

 

Any suggestions as I'm becoming increasingly frustrated at paying twice the price for Infinity and getting half the speed of my previous ISP?

 

 

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12 REPLIES 12
Distinguished Guru
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Message 2 of 13

Re: Infinity IP Profile 1.93Mbps!

Is the PC wired to the hub or wireless?

 

Actually it doesn't matter, its the IP profile and the speedtest should advise you to call the ISP 🙂

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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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theotherjamie
Beginner
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Message 3 of 13

Re: Infinity IP Profile 1.93Mbps!

wired - 0.5m cat5e patch lead

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astar27
Expert
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Message 4 of 13

Re: Infinity IP Profile 1.93Mbps!

Well, it's certainly not a wireless issue ray_dorset. Basically, explain what you've tried so far? Have you tried restarting both, Home Hub and Openreach modem?
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Distinguished Guru
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Message 5 of 13

Re: Infinity IP Profile 1.93Mbps!

The poster says its a wired connection
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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theotherjamie
Beginner
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Message 6 of 13

Re: Infinity IP Profile 1.93Mbps!

yes tried restarting both.

Also tried different patch leads and different ports on the homehub.
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astar27
Expert
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Message 7 of 13

Re: Infinity IP Profile 1.93Mbps!

Reset the Openreach modem?
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theotherjamie
Beginner
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Message 8 of 13

Re: Infinity IP Profile 1.93Mbps!

yes the openreach modem and the homehub

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Locky
Expert
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Message 9 of 13

Re: Infinity IP Profile 1.93Mbps!

As above, restart the Hub/router and the modem, switch them off for 5 minuets.

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theotherjamie
Beginner
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Message 10 of 13

Re: Infinity IP Profile 1.93Mbps!

I've done this numerous times and it makes no difference.

 

The below result is from a minute before this post after powering down the openreach modem and the homehub for 5 minutes.

 

 Download speedachieved during the test was - 2.16 Mbps
 For your connection, the acceptable range of speeds is 16 Mbps-0 Mbps.
 IP Profile for your line is - 1.93 Mbps

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