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MDKGunner
Aspiring Contributor
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Message 1 of 6

Infinity, MAC Code and Text

I decided to upgrade to Infinity from BT Broadband a few days ago when it became available in my area during the process i was asked to get the MAC code off my previous ISP which i found odd since i used the upgrade section so the company itself should have it anyway.

 

And a few minutes ago i got a text on my mobile asking me to ring a number and quite a VOL code to speak to someone about my infinity order now i can't ring before 7 as i only have free calls at evening and weekends so i only use my landline during those times even if it's a free number is there any way i can speak to someone online about this?

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5 REPLIES 5
Guru
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Message 2 of 6

Re: Infinity, MAC Code and Text

I believe it's free to ring BT at any period of the day.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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MDKGunner
Aspiring Contributor
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Message 3 of 6

Re: Infinity, MAC Code and Text

Are you sure? as i have enough trouble paying my bills as it is and i don't want my BT bill to get too big

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Guru
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Message 4 of 6

Re: Infinity, MAC Code and Text

You can always go on BT's Online Chat help and ask them to ring you.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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MDKGunner
Aspiring Contributor
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Message 5 of 6

Re: Infinity, MAC Code and Text

Would the call come from overseas though? as i get so many international calls which i know that TSP doesn't stop them i just want to make sure first

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Distinguished Sage
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Message 6 of 6

Re: Infinity, MAC Code and Text

all calls to BT are free just call 0800800150
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