It begs the question ray,would i have signed up if i had been given a realistic download speed ? I thought it was illegal to shortchange people
kinda like stealing from them
You would get the same speed regardless of what ISP you choose because the all, apart from Virgin, use the same infrastructure. Its the wires, length etc from the cabinet to your master socket that ultimately decides the speed you'll get and is an unknown quantity until it is all connected up. Instead of estimate they should call it a guestemate.
While some may sympathise with you about getting lower speeds I'm sure you would not be on here demanding that you be given your estimated speed if it was faster than was initially estimated.
How convenient for BT that their estimate is so much higher so it promotes sales.
I agree in a way. The main problem is that BT don't make it clear enough that this is an estimate. In fact, they don't seem to say it at all. Any reasonable person viewing their page woule think that was the speed you will get. Unfortunately ASA and Ofom seem to have very odd ideas of what is reasonable, and accept lines and misrepresentation as an expected part of advertising.
BT should point that out very clearly, and also point out very clearly what might happen when you don't get that estimate.
As john has said, statistically more people get more than then estimate than get less. And that was even before they recently changed all the estimates, most of them being lowered, even though the actual speeds had not changed. I was estimated 58, now estimated 52, getting 69.