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j00n
Aspiring Contributor
181 Views
Message 1 of 3

Infinity Speed/Profile Issue

I have infinity 2 & during the recent hot weather my homehub kept losing it's connection & was unstable during the evenings, eventually settling down with a synch speed of 35mb, my usual synch speed is around 65mb & has been stable for some time. The hub was then up for 6 days before rebooting again & currently it's now been up for 1 day, still at 35mb.

My line profile has been reduced which is annoying, but understandable, but how long should my line take to recover to normal, or do I need to speak to someone to get this slower profie cleared?

Many thanks if you can help!!

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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Infinity Speed/Profile Issue

post stats from hub  if hh6 then advanced settings then technical log information  if hh5 then troubleshooting then helpdesk

enter your phone number and post results  remember delete number  https://www.btwholesale.com/includes/adsl/main.html

run btspeedtester and after first test then run diagnostic test and post results  must be with ethernet cable http://www.speedtest.btwholesale.com/

as you have had problems with conenction dropping check for noise   dial 17070 option 2  should be quiet and best with corded phone



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j00n
Aspiring Contributor
134 Views
Message 3 of 3

Re: Infinity Speed/Profile Issue

Just about to post my info & realized the hub resynched & went back to normal a few hours ago!  Fingers crossed it'll stay that way! Thank you very much for your help though, it's much appreciated! Man Wink If there are any further issues I'll be back!

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