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roco1970
Aspiring Contributor
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Message 1 of 15

Infinity Speed dropping

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Open reach recently fixed my line, i originally had great speeds of 51meg the line speed did drop a little after 2 years to 46. The line speed is now stuck at 36meg,  Bt are saying there is nothing they can do.  Open reach came 2 weeks ago and they said the line would be reset but i dont think it has been done. Im wondering if a moderator could look in this for me. 

 

thanks 

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14 REPLIES 14
pippincp
Sage
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Message 2 of 15

Re: Infinity Speed dropping

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Can you post the connection stats from the hub?

HH5 Troubleshooting/helpdesk

HH6 Advanced settings/technical log.

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roco1970
Aspiring Contributor
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Message 3 of 15

Re: Infinity Speed dropping

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Screenshot (5).png

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roco1970
Aspiring Contributor
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Message 4 of 15

Re: Infinity Speed dropping

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thanks 

 

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roco1970
Aspiring Contributor
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Message 5 of 15

Re: Infinity Speed dropping

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Screenshot (6).png

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licquorice
Distinguished Sage
Distinguished Sage
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Message 6 of 15

Re: Infinity Speed dropping

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Looks like DLM has banded your line at 44M due to the line fault, the engineer obviously didn't arrange a reset. It will take a bit longer for DLM to relent but it will do so eventually.

roco1970
Aspiring Contributor
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Message 7 of 15

Re: Infinity Speed dropping

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Thanks a lot for your help. 

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roco1970
Aspiring Contributor
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Message 8 of 15

Re: Infinity Speed dropping

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HI, 

im wondering if someone could look at my line the sync speed is still stuck after 8 weeks no sign of it returning back to what it was. 

The hub stays connected for 2 weeks or more. 

help would be appreciated 

 

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pippincp
Sage
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Message 9 of 15

Re: Infinity Speed dropping

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Repost the connection stats please.

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roco1970
Aspiring Contributor
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Message 10 of 15

Re: Infinity Speed dropping

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Screenshot (7).png

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