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imjolly
Distinguished Sage
Distinguished Sage
226 Views
Message 11 of 15

Re: Infinity Speed dropping

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connection time is only 9hrs  was that router dropping connection or manual reset  needs at least 14 days stable for DLM to take action and maybe even more



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roco1970
Aspiring Contributor
209 Views
Message 12 of 15

Re: Infinity Speed dropping

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Hi 

I restarted the router as i need to unplug the multi plug. It has been connected for around 9 weeks since the fault was fixed by open reach but the line seems to be stuck at that sync speed. Open reach did say they would reset the line but never did. 

 

Thanks

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Matt-S
Moderator-Retired
193 Views
Message 13 of 15

Re: Infinity Speed dropping

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Hi @roco1970,

Welcome back to the Community.

I've sent you a Private Message with details on how you can get in contact with the mod team so that we can take a look into this for you.

Thanks

Matt

roco1970
Aspiring Contributor
192 Views
Message 14 of 15

Re: Infinity Speed dropping

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Hi Matt my speed has returned to normal thanks so much to to all involved.

 

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NeilO
Moderator
Moderator
154 Views
Message 15 of 15

Re: Infinity Speed dropping

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Hi @roco1970, Brilliant I'm glad that's sorted for you. I'll make sure to pass on your thanks to @StuartH as he helped you with this.