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Stuartd
Aspiring Expert
652 Views
Message 11 of 36

Re: Infinity Twitch Streaming issue, who has it?

I would love to hear an official explanation for this from BT, one way or the other as to who's fault it is. Twitch is just completely unwatchable on Infinity right now. Constant video stuttering, or the picture stops for a few seconds.

 

Could someone officially take a look at the way traffic is routed to twitch, also if you have a problem with live streams put it in here. however im ot talking about ipad or mobile streams as they are different to live streams and work fine.

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Distinguished Sage
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Message 12 of 36

Re: Infinity Twitch Streaming issue, who has it?

This is a customer to customer self help forum the only BT presence here are the forum moderators posts made here do not directly go to BT  the forum mods may post back here when they read your post

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Stuartd
Aspiring Expert
634 Views
Message 13 of 36

Re: Infinity Twitch Streaming issue, who has it?

Thanks thats fine and I already knew that it was the mods, even though I would hope someone see's this and can pass the issue on as it is very annoying for me as someone who watches a lot of Twitch.tv.

 

Here is a picture for anyone that wants to know anything about my machine and the error message that I get on Twitch when I am trying to watch 720p streams;

 

Current twitch problem.jpg

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Community Manager
Community Manager
623 Views
Message 14 of 36

Re: Infinity Twitch Streaming issue, who has it?

Hi Stuartd,

 

There aren't any known issues with BT customers not being able to use Twitch TV properly. As it works fine via your iPad over the same connection this problem may be isolated to the PC/laptop itself - do you have an adequate graphics card and memory?

 

Stephanie

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Stuartd
Aspiring Expert
619 Views
Message 15 of 36

Re: Infinity Twitch Streaming issue, who has it?

Hi,

 

Thanks for the reply, as you can see above my PC scores 8.0+ in WEI as I have a GTX 680 and a I7 2600k with 16gb of ram on a wired gigabit connection. The reason that it works on Ipad is because the streams on the Ipad are not live, they are re-streams that are first transcoded into a compatible format for the iPad and are usually about 10 seconds behind the live stream.

 

The problem comes when trying to watch a live stream on the PC, in my opinion somewhere along the line there isn't enough bandwidth to go around and either that is BT's fault or Twitch's, either way 720p streams which are live on a PC are currently unwatchable.

 

As you can see from the above picture that was all taken at the time of the post, I am getting my full bandwidth, my ping is good and my computer is working without fault.

 

If there is anything else you would like to know, feel free to ask

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Sage
Sage
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Message 16 of 36

Re: Infinity Twitch Streaming issue, who has it?

How does a tracert to the Twitch servers look? Or better still a pathping.

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Stuartd
Aspiring Expert
592 Views
Message 17 of 36

Re: Infinity Twitch Streaming issue, who has it?

There you go Sir,

 


Tracing route to 208.178.167.254 over a maximum of 30 hops

  0  Titan.home [192.168.1.72]
  1  BThomehub.home [192.168.1.254]
  2  217.32.143.131
  3  217.32.143.158
  4  217.32.145.98
  5  217.41.169.65
  6  217.41.169.107
  7  acc1-10GigE-9-3-0.sf.21cn-ipp.bt.net [109.159.251.95]
  8  core1-te0-12-0-6.ealing.ukcore.bt.net [109.159.251.5]
  9  transit1-xe3-0-0.ealing.ukcore.bt.net [62.6.200.177]
 10  t2c3-xe-10-1-0.uk-eal.eu.bt.net [166.49.168.5]
 11  tengigabitethernet3-3.ar7.lon3.gblx.net [64.215.25.1]
 12  ae5-40G.scr4.LON3.gblx.net [67.16.133.129]
 13  lag2.ar9.LON3.gblx.net [67.17.106.149]
 14     *        *        *     
Computing statistics for 325 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Titan.home [192.168.1.72]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  BThomehub.home [192.168.1.254]
                                0/ 100 =  0%   |
  2    4ms     0/ 100 =  0%     0/ 100 =  0%  217.32.143.131
                                0/ 100 =  0%   |
  3    9ms     0/ 100 =  0%     0/ 100 =  0%  217.32.143.158
                                0/ 100 =  0%   |
  4    4ms     0/ 100 =  0%     0/ 100 =  0%  217.32.145.98
                                0/ 100 =  0%   |
  5    4ms     0/ 100 =  0%     0/ 100 =  0%  217.41.169.65
                                0/ 100 =  0%   |
  6    4ms     0/ 100 =  0%     0/ 100 =  0%  217.41.169.107
                                0/ 100 =  0%   |
  7  ---     100/ 100 =100%   100/ 100 =100%  acc1-10GigE-9-3-0.sf.21cn-ipp.bt.net [109.159.251.95]
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%   100/ 100 =100%  core1-te0-12-0-6.ealing.ukcore.bt.net [109.159.251.5]
                                0/ 100 =  0%   |
  9  ---     100/ 100 =100%   100/ 100 =100%  transit1-xe3-0-0.ealing.ukcore.bt.net [62.6.200.177]
                                0/ 100 =  0%   |
 10   13ms     0/ 100 =  0%     0/ 100 =  0%  t2c3-xe-10-1-0.uk-eal.eu.bt.net [166.49.168.5]
                                0/ 100 =  0%   |
 11   15ms     0/ 100 =  0%     0/ 100 =  0%  tengigabitethernet3-3.ar7.lon3.gblx.net [64.215.25.1]
                                0/ 100 =  0%   |
 12   15ms     0/ 100 =  0%     0/ 100 =  0%  ae5-40G.scr4.LON3.gblx.net [67.16.133.129]
                                0/ 100 =  0%   |
 13   14ms     0/ 100 =  0%     0/ 100 =  0%  lag2.ar9.LON3.gblx.net [67.17.106.149]

Trace complete.

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Stuartd
Aspiring Expert
561 Views
Message 18 of 36

Re: Infinity Twitch Streaming issue, who has it?

It was again impossible to watch last night, unless on the Ipad restream, the reason I don't like the ipad restream as much and want to watch on my PC is that you cannot really interact with the chat on Ipad as you are 10 seconds behind, so they are chatting in realtime and spoil most of what is happening if your watching a DayZ stream for example.

I also tried an American VPN but also suffered stuttering as well so I have no idea what to try now
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Stuartd
Aspiring Expert
529 Views
Message 19 of 36

Re: Infinity Twitch Streaming issue, who has it?

Any news?
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Stuartd
Aspiring Expert
506 Views
Message 20 of 36

Re: Infinity Twitch Streaming issue, who has it?

Here is a Pathping to Live.Twitch.TV

 


Tracing route to live.twitch.tv [199.9.250.246]
over a maximum of 30 hops:
  0  Titan.home [192.168.1.72]
  1  BThomehub.home [192.168.1.254]
  2  217.32.143.131
  3  217.32.143.174
  4  213.120.181.166
  5  217.41.169.65
  6  217.41.169.107
  7  acc1-xe-0-2-1.sf.21cn-ipp.bt.net [109.159.251.85]
  8  core2-te-0-13-0-7.ilford.ukcore.bt.net [109.159.251.181]
  9  host213-121-193-156.ukcore.bt.net [213.121.193.156]
 10     *        *        *     
Computing statistics for 225 seconds...
            Source to Here   This Node/Link
Hop  RTT    Lost/Sent = Pct  Lost/Sent = Pct  Address
  0                                           Titan.home [192.168.1.72]
                                0/ 100 =  0%   |
  1    0ms     0/ 100 =  0%     0/ 100 =  0%  BThomehub.home [192.168.1.254]
                                0/ 100 =  0%   |
  2    4ms     0/ 100 =  0%     0/ 100 =  0%  217.32.143.131
                                0/ 100 =  0%   |
  3    8ms     0/ 100 =  0%     0/ 100 =  0%  217.32.143.174
                                0/ 100 =  0%   |
  4    4ms     0/ 100 =  0%     0/ 100 =  0%  213.120.181.166
                                0/ 100 =  0%   |
  5    4ms     0/ 100 =  0%     0/ 100 =  0%  217.41.169.65
                                0/ 100 =  0%   |
  6    4ms     0/ 100 =  0%     0/ 100 =  0%  217.41.169.107
                                0/ 100 =  0%   |
  7  ---     100/ 100 =100%   100/ 100 =100%  acc1-xe-0-2-1.sf.21cn-ipp.bt.net [109.159.251.85]
                                0/ 100 =  0%   |
  8  ---     100/ 100 =100%   100/ 100 =100%  core2-te-0-13-0-7.ilford.ukcore.bt.net [109.159.251.181]
                                0/ 100 =  0%   |
  9   15ms     0/ 100 =  0%     0/ 100 =  0%  host213-121-193-156.ukcore.bt.net [213.121.193.156]

Trace complete.

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