I've noticed gfast pods have started popping up in Exmouth so its got me looking at my Infinity speed and what i should be expecting to receive.
Here are the stats from my Smart Hub:
The welcome email from BT estimates i should be receiving between 66-80Mbps so I'm obviously below this.
I have tried all the usual tests and tricks such as quiet line test, connecting directly to test sockets etc. but it makes no difference
Given i'm under the estimated speed am i able to ask BT to investigate and try and improve things?
Can you connect to test socket with a filter a post the complete hub stats. Advanced settings then technical log information. Before you move the connection what the current dsl uptime?
have you had problems with connection dropping
can you post the full results from the dslchecker https://www.btwholesale.com/includes/adsl/main.html
Any noise on quiet line test. Dial 17070 option 2 should be silent and best with corded phone
Before i moved to the test socket uptime was just over 7 days - this ties in with when i last tested. I am not aware of any issues with the connection dropping. The quiet line test is clear, i can't hear any noise etc.
Here are the stats from the test socket with a filter:
Product name:BT Hub 6A
DSL uptime:0 Days, 0 Hours 7 Minutes 17 Seconds
Data rate:20.00 Mbps / 59.70 Mbps
Maximum data rate:20569 / 61245
Noise margin:6.1 dB / 6.3 dB
Line attenuation:12.7 dB
Signal attenuation:VPI / VCI:0/38
Latency type:Fast Path
Data sent / received:12291 MB Uploaded / 135184 MB Downloaded
Here is the info from the dslchecker:
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper High Low High Low Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperObserved SpeedsVDSLOther Offerings Availability Date Premise environmentStatus
|VDSL Range A (Clean)||80||68.7||20||19||62.8||Available||--||--|
|VDSL Range B (Impacted)||80||67.2||20||19||60.6||Available||--||--|
|FTTP on Demand||330||30||--||Available||--||--|
|WBC ADSL 2+||Up to 2.5||--||1 to 4||Available||--||Yes|
|ADSL Max||Up to 2||--||1 to 3.5||Available||--||--|
|WBC Fixed Rate||1||--||--||Available||--||Yes|
|Max Observed Downstream Speed (Mbps)||59.7|
|Max Upstream Observed Speed (Mbps)||20|
|Last Test Date||25-01-2019|
Which exchange and cab are you on?
unfortunately you are an ECI cab and at present you will not get any speed benefit from G.INP