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You will almost certainly want to use your own router with Infinity, as the basic one that is supplied, the HH3, is not really suitable for complex networks. You would have to see how it worked out first.
There are plenty of alternative routers to choose from.
As Keith says the standard Home Hub 3 that BT supply will also struggle to support port forwarding.
Infinity is different from ADSL you currently get from Sky in that you are supplied a separate modem which connects to the phone line and in turn connects to a router. Typically any router sold as a "cable" router will do that job ie has an ethernet WAN interface which supports PPPOE. You can also buy a combined VDSL modem router and replace the BT Openreach modem but these are expensive and not supported by BT.
Most modern routers can handle port forwarding and many can be pretty much set up to do anyhthing you want. The more configurable they are the more you will need to understand what the settings do to use them. The Linksys range are quite well thought of.
Expecting any isp's support to understand the complexities of the type of kit you want to use is unrealistic I would do what I and others on here do research my options in specialist forums. The forum at http://www.avforums.com/forums/networking-nas/ is very good for NAS networking issues.
Believe it or not, this is exacly what i wanted to hear. You see with Sky, not only does their kit not support the sort of advanced network features we all want now, but they ban you from using any other kit that can!?! and apparently they actualy police it and get snotty if they detect that you have changed your router!
I do appreciate that it is unrealistic to expect any support techs to know everything about everything, i am just glad that BT are happy to cut you loose to sort your own life out. Or in my case, to get the bunch of techies that work downstairs to sort it for me 😉
So just to make sure i have got this right:
Does that sound about right?
PS - what's this about phone lines? i thought this was fibre, so why is it connecting to the copper phone lines? surely this causes a drop in speed?
Remember this a peer support forum so not BT policy but many of us use our own routers and some of us don't use the modems but we cannot expect any support on non BT kit but unlike Sky I have never heard BT getting heavy about routers.
Most installations of Infinity are FTTC - fibre to cabinet (your local big green roadside box) then using the copper cable from there using VDSL which is like ADSL on steroids. These use a modem provided by Openreach and connects to the router in the way I discussed. The other is FTTP - fibre to the premises where Openreach install a fibre "modem" which again connects to the router. What you get depends on what they fit locally to you. FTTC currently offers up to 40Mb/s shortly to rise to 80Mb/s FTTP offers 100 Mb/s and is due to offer 300Mb/s. Most FTTC customers get high 30Mb/s download speeds but a few don't if they are a long way from the cabinet. FTTP should give the speed on the tin.
The modem does none of the network control part that is what the router does. The connection between the two is as I explained before by an ethernet cable. What router you buy is up to you and you have loads of choice but it is then your responsibility.
you may be interested in the drawing below - it was for another query but you may find it helpful - please appreciate that I am not a BT employee and the drawing is not endorsed in any way by BT! - hope I've covered everything.
I have three Xbox 360's, Apple TV2, Ipad2, Itouch, Laptop, two PC's, Nokia Lumia, BluRay Player, Sky Box (for Anytime + coming soon to a non Sky Broadband connection soon) and a Buffalo Link station. These are connected to the HUB3 via a neatgear switch and Home Hub 2 set up as switch.
Apple streams perfectly with netflix, and has been unlocked and has XBMC installed for all network streaming from the Link Station.
As others have stated the Web access does not work with the Link station with the Hub, but as I have no need to access my data outside my house it's not the end of the world.
The only reason I use the netgear and Home Hub2 to extend my network rather than use wireless, I just much prefer all key equipment that streams from the web on network to connect at the fastest it can.
I have had not problems streaming to any of the enabled devices, either wired or wireless. I have not bothered to looking into changing my BT Hub3.
I was using the HH3 with my xbox, ps3, galaxy tab and a western digital my world book edition 2tb Hard drive.
Any and all issues were generally resolved with giving each device a static IP address - I had issues with wireless so I purchased a netgear N750 router.
I do have a wireless HP printer but Ive only been using it with my netgear.
I would try static IP addresses for all your equipment first.