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chrisloram
Aspiring Contributor
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Message 1 of 52

Infinity dropped from 35mbps to 2mbps

Hi, joined BT in May promised minimum of 35mbps but upto 52mbps, had been getting 25-35mbps depending on peak/off peak but since Wednesday 13th July it suddenly dropped to 2mbps in the evening from about 6pm-12am, any ideas??
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51 REPLIES 51
Distinguished Sage
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Message 2 of 52

Re: Infinity dropped from 35mbps to 2mbps

Congestion issue.

Can you run a speedtest here http://speedtest.btwholesale.com using an Ethernet connection ensuring you run the further diagnostics. Run one before 6pm and then one during the period of slow speeds.

Post up the results once the tests have been done 🙂
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chrisloram
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Message 3 of 52

Re: Infinity dropped from 35mbps to 2mbps

I don't have a laptop or computer only iPhone/iPad?!
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Distinguished Sage
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Message 4 of 52

Re: Infinity dropped from 35mbps to 2mbps

Wholesale will not accept speedtests done wirelessl
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chrisloram
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Message 5 of 52

Re: Infinity dropped from 35mbps to 2mbps

Ok I will borrow a laptop and post tomorrow with results. Cheers
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chrisloram
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Message 6 of 52

Re: Infinity dropped from 35mbps to 2mbps

Date                     ConnType    ConnDetails      Lat Lon                       Download DownloadBytes Upload UploadBytes Latency
2016-07-18 20:45 Wi-Fi SSID: BTHub5-CH3F 50.858144 -3.404370 3818 6907316 9170 15734491 33 Cardiff 192.168.1.68 86.159.198.198
2016-07-18 20:42 Wi-Fi SSID: BTHub5-CH3F 50.858147 -3.404376 3459 5834468 9130 14682254 35 Bristol 192.168.1.68 86.159.198.198
2016-07-18 19:47 Wi-Fi SSID: BTHub5-CH3F 50.859024 -3.400885 30578 55255844 9298 17285720 29 Bristol 192.168.1.68 86.159.198.198
2016-07-18 18:43 Wi-Fi SSID: BTHub5-CH3F 50.858273 -3.404345 36246 62674220 9263 16768782 24 Bristol 192.168.1.68 86.159.198.198
2016-07-18 17:42 Wi-Fi SSID: BTHub5-CH3F 50.857739 -3.404238 34310 63317557 9356 17306393 33 Cardiff 192.168.1.68 86.159.198.198
2016-07-18 16:46 Wi-Fi SSID: BTHub5-CH3F 50.858236 -3.404401 35328 56558177 9303 16726443 31 Cardiff 192.168.1.68 86.159.198.198
2016-07-18 16:23 Wi-Fi SSID: BTHub5-CH3F 50.857354 -3.404101 35378 63266917 9363 17276992 33 Cardiff 192.168.1.68 86.159.198.198
2016-07-17 22:37 Wi-Fi SSID: BTHub5-CH3F 50.858004 -3.404221 2810 4859424 9294 15988086 25 Bristol 192.168.1.68 86.176.68.217
2016-07-17 21:37 Wi-Fi SSID: BTHub5-CH3F 50.858229 -3.404327 2339 4105524 9243 15968927 23 Bristol 192.168.1.68 86.176.68.217
2016-07-17 01:06 Wi-Fi SSID: BTHub5-CH3F 50.858224 -3.404439 31745 58517473 8579 15773727 35 Cardiff 192.168.1.68 86.176.68.217
2016-07-16 22:06 Wi-Fi SSID: BTHub5-CH3F 50.860940 -3.391450 3755 6551032 9278 16503267 25 Newport 192.168.1.68 86.176.68.217
2016-07-14 21:19 Wi-Fi SSID: BTHub5-CH3F 50.859344 -3.393133 1730 2915080 9238 16509903 27 Bristol 192.168.1.66 81

 

Just to show you it drops out between 8-9pm!

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Distinguished Sage
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Message 7 of 52

Re: Infinity dropped from 35mbps to 2mbps

Assuming it is just a wireless problem what have you tried to fix it? 

 

have you turned of smart setup  

 

 

 

Turn Off smart setup

 

 

 

have you split the networks   

 

 

 

Split the networks

 

 

 have you tried changing channels to see if that helps 



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chrisloram
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Message 8 of 52

Re: Infinity dropped from 35mbps to 2mbps

Tried it all but still the same, the only odd thing that does happen is when I restart the HH5 it flashes ornage then green then stops on blue for 20secs then starts flashing ornage again before the broadband symbol appears in red this stays for about 60sec then it goes back to blue?! Not sure if the hub may be faulty but as it works fine all day until 8-9 in the evening I don't think it can be the hub?
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Distinguished Sage
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Message 9 of 52

Re: Infinity dropped from 35mbps to 2mbps

As a last resort have you tried a factory reset using recessed button on back and holding until lights flash 



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chrisloram
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Message 10 of 52

Re: Infinity dropped from 35mbps to 2mbps

Yes tried that first, I have a laptop now so will post results later with Ethernet cable plugged in! Cheers
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