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keany1976
Beginner
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Message 1 of 8

Infinity drops from 50Mb to 2Mb everyday from approx 3pm until 1am....!

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Hello

I would be really grateful if someone who has had this issue previously could let me know how it was repaired. I reported the fault and was told it would be repaired by yesterday but no improvement in speeds and no further contact....

 

Was with Sky for years without an issue, but since switching to BT last month I have nothing but problems.... 😞 

 

Thanks for your guidance!

 

 

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7 REPLIES 7
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Infinity drops from 50Mb to 2Mb everyday from approx 3pm until 1am....!

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It sounds like a congestion issue which will get resolved eventually by BTWholesale increasing capacity. It is not possible to predict timescales as they will vary depending on what is required to increase the capacity.

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hazelst3
Contributor
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Message 3 of 8

Re: Infinity drops from 50Mb to 2Mb everyday from approx 3pm until 1am....!

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Same problem here Keany. My minimum guaranteed speed is 68 Meg, but only achieves 2 Meg at peak times. Engineer has investigated but he didn't have a clue and left with a smirk on his face.

I will be calling BT to terminate my contract under Ofcom code of conduct, and will be returning to Sky asap.

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keany1976
Beginner
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Message 4 of 8

Re: Infinity drops from 50Mb to 2Mb everyday from approx 3pm until 1am....!

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Still no success, and of course I am paying for a product I am not receiving! Just received another bill today..... I think Sky will be welcoming me back. What a pity because when it does work the speeds are blisteringly fast .....
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Distinguished Sage
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Message 5 of 8

Re: Infinity drops from 50Mb to 2Mb everyday from approx 3pm until 1am....!

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all that can be done is wait I am afraid cancelling contracts can be expensive
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keany1976
Beginner
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Message 6 of 8

Re: Infinity drops from 50Mb to 2Mb everyday from approx 3pm until 1am....!

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One of the Mods contacted me and this was solved really quickly. Something called a "Hot VP" - connection was moved over, and, touch wood, all is well!

 

 

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Distinguished Sage
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Message 7 of 8

Re: Infinity drops from 50Mb to 2Mb everyday from approx 3pm until 1am....!

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Another good result for the mod team pleased your speeds are back to normal
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Moderator
Moderator
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Message 8 of 8

Re: Infinity drops from 50Mb to 2Mb everyday from approx 3pm until 1am....!

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Hi @keany1976,

 

Thank you for posting back. I'm glad to hear that your speeds have returned to normal.

 

PaddyB

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