I had Infinity installed by BT yesterday. Although he checked the internet connection, the engineer did not test the phone which is, in hindsight, a little odd. When I plugged the phone in there was no dialing tone. After a long time trying to access help, I tried the test socket, which works fine. So it seems the faceplate is faulty. I have spent hours trying to get help - one advisor told me to buy a replacement from a local store. I've now been told that an engineer will have to visit and I will be liable for a three-figure bill if a number of criteria are not met. Excuse me! You installed equipment yesterday which is faulty AND your engineer failed to test it. I am pretty annoyed and don't know what to do. Any advice? I could buy a replacement online but don't see why I should. So at the moment I have to choose between a phone line or internet access.
are there any wires connected to the detachable front plate? or are they there but not connected
are you trying the master socket or an extension socket?