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markandnicola
Aspiring Contributor
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Message 1 of 10

Infinity 'fibre to the home' not working - LOS red light

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I have Infinity 'fibre to the home' and woke up this morning to find the 'LOS' light be solid red and no internet connection.

 

Tried powercycling and rebooting etc. but no luck.

 

Anyone come across this issue before?

 

See attached.

 

Thanks,

 

Mark

 

IMG_02671.jpg

 

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Guru
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Message 2 of 10

Re: Infinity 'fibre to the home' not working - LOS red light

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markandnicola

 

This means that there is no Optical data connection to your ONT. 

Have you checked the cables and the optical connector to see if there is any issues there?

 

Also go to http://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31&s_intcid=con_fly_help_po... to see if there is any issues in your area


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markandnicola
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Message 3 of 10

Re: Infinity 'fibre to the home' not working - LOS red light

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No errors showing in my area.

 

Will double-check cables after work.

 

Download speed went down to around 2mb from usual 50+ last night and then this error this morning.

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Guru
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Message 4 of 10

Re: Infinity 'fibre to the home' not working - LOS red light

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There have been a few posts about FTTP connections going down. If the issue is still their when you get back from work, you could try calling the FTTP Helpdesk to see if they can diagnose any issues.

 

 


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markandnicola
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Message 5 of 10

Re: Infinity 'fibre to the home' not working - LOS red light

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Do you know what the FTTP contact number is?

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Guru
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Message 6 of 10

Re: Infinity 'fibre to the home' not working - LOS red light

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Sorry for the delay markandnicola

 

You can try  0800 111 4567. The system should route you to the correct team.

 

If you don't get anywhere with the helpdesk and the service is still down then a Mod may offer you their help.

 

 


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markandnicola
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Message 7 of 10

Re: Infinity 'fibre to the home' not working - LOS red light

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Unplugged and plugged all cables and power leads back in and Openreach box working again.

 

Download speed down to 2meg rather than usual 50+ but upload consistent at around 20.

 

I spoke to a neighbour and he is having similar issues so at least I know it's not the BT equipment in my flat.

 

He said an engineer is visiting today so hoping to hear more later.

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hippey
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Message 8 of 10

Re: Infinity 'fibre to the home' not working - LOS red light

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Which exchange?

Always worth removing the power for the modem to see if it will resync, occasionally works but very rare you need to do it.
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markandnicola
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Message 9 of 10

Re: Infinity 'fibre to the home' not working - LOS red light

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Capel in Surrey I think.

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markandnicola
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Message 10 of 10

Re: Infinity 'fibre to the home' not working - LOS red light

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All sorted last night. Assume engineer who came for my neighbour sorted it out.

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