I recently switched my broadband from Plusnet over to BT. Something I thought would be simple considering the companies involved. I received everything through the post as normal and set up the router last night. As I'd received no confirmation text/email, I wasn't expecting it to work which is fair enough.
I woke up this morning and received an email saying that my line was now active so I tried the HH5 again but to no avail. After coming home from work, I had received a text stating the same thing so I run through the process again yet nothing has happened.
I have done all the troubleshooting through the HH network and have exhausted all the options available short of calling BT up. The only reason I haven't done so is because since I only got the email and text today, do I need to wait until tomorrow before BT will do anything? Having tested the sockets and the filters, I am confident the problem is either with the cabinet or something further down the line with BT/Openreach. What should I do?
Orange with a flashing red B.
I have a dial tone and can make calls out. I have tested the master socket plus two extensions. Swapped the filters around. Had just the Hub plugged in to the sockets. Feel like there's not much more I can do!
@superwhiskey I'm sorry to see your Infinity is not connected yet. The text would indicate the engineers have closed off your order so reporting a fault would be the first step in getting this sorted. Let us know how you get on after calling faults.
So a further update on this, after calling Faults, they've asked me to locate the master socket. I have found one which has different panelling to the other two on the inside which I've taken pictures of, not sure if I can post them on here. One has a small transistor-capacitor over the C1 slot on it which I think must make it the master. However, as I live in a fairly old flat, there could be an external junction which I can't see at all.
The phone still works so I was wondering, going forward, will I be charged for a call out to fit a new socket or will BT do it for free?