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Message 11 of 23

Re: Infinity meant to be set up 11/3, no connection 12/3

Okay. I'll take another look.

These are the pictures of the sockets: http://imgur.com/a/1gYTF/all

Having done some research, the one with the capacitor on looks like it's the main socket as it is different from the other two. I have tried the HH5 in there but to no avail.
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Distinguished Sage
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Message 12 of 23

Re: Infinity meant to be set up 11/3, no connection 12/3

you need an engineer visit to get your service activated
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Message 13 of 23

Re: Infinity meant to be set up 11/3, no connection 12/3

I've just taken a good long look at the building and as far as I can see, there are two sets of wires going in. One is the TV/Aerial cable and the other is this:

http://imgur.com/sxDon7Q

I'm in the 1st floor flat and there's no socket on that corner of the building. However, checking the electrical cupboard by the front door to the flat is this:

http://imgur.com/zxPRMVJ

Which looks like telecommunications cables going in to the flat and to the socket by the front door:

http://imgur.com/qNwn2Xe

Having checked every wall of the flat internal and external, I can't see any more sockets which again would support the theory that that socket is the master.

There was also this box which i'm not sure what it does but doesn't seem related to the phone cable:

http://imgur.com/kGFfRSc

 

 

 

 

 

John46 - Okay I'll see what they say. Will they charge me £130 for it though as based on the above, everything in the flat is up to scratch so in my mind it's something at the cabinet.

 

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Message 14 of 23

Re: Infinity meant to be set up 11/3, no connection 12/3

No they won't as there is no fault in your home. The service hasn't been connected correctly at the cabinet
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Message 15 of 23

Re: Infinity meant to be set up 11/3, no connection 12/3

Okay thanks! I will try the web chat now and see how it goes.

One thing that's come to mind, will it make a big difference going from BB with Plusnet to Fibre with BT. As it's FTTC then it should still use the existing infrastructure between the cabinet and the premises correct?
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Distinguished Sage
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Message 16 of 23

Re: Infinity meant to be set up 11/3, no connection 12/3

That's right. Basically your internet is provided from the cabinet instead of the exchange using a different technology.
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5progface
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Message 17 of 23

Re: Infinity meant to be set up 11/3, no connection 12/3


@superwhiskey wrote:
Okay thanks! I will try the web chat now and see how it goes.

One thing that's come to mind, will it make a big difference going from BB with Plusnet to Fibre with BT. As it's FTTC then it should still use the existing infrastructure between the cabinet and the premises correct?

 

I moved from another isp on adsl to bt with fibre fttc, my wall socket is over 30 years old and the installation went without a hitch.

Why not try a tracert in cmd  tracert www.google.com

 

You should have a result like this.

 

TRACERT FOR FORUM.JPG

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5progface
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Message 18 of 23

Re: Infinity meant to be set up 11/3, no connection 12/3


@5progface wrote:

@superwhiskey wrote:
Okay thanks! I will try the web chat now and see how it goes.

One thing that's come to mind, will it make a big difference going from BB with Plusnet to Fibre with BT. As it's FTTC then it should still use the existing infrastructure between the cabinet and the premises correct?

 

I moved from another isp on adsl to bt with fibre fttc, my wall socket is over 30 years old and the installation went without a hitch.

Why not try a tracert in cmd  tracert www.google.com

 

You should have a result like this.

 

TRACERT FOR FORUM.JPG


Tracert will show you where the connection stops.

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Distinguished Sage
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Message 19 of 23

Re: Infinity meant to be set up 11/3, no connection 12/3

What relevance is a traceroute in terms of the physical network between the home and the cabinet/exchange?
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5progface
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Message 20 of 23

Re: Infinity meant to be set up 11/3, no connection 12/3

Could be handy to show the techies, if it shows the connection between computer and router is good.

 Apologies for late reply.


@Webby wrote:
What relevance is a traceroute in terms of the physical network between the home and the cabinet/exchange?

 

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