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freddie5
Aspiring Expert
356 Views
Message 51 of 86

Re: Infinity problems - can someone take a look??


@legitimise_sailing wrote:
The "to" figure is always the IP Profile value.

Enlighten me??

Any ideas if my connection is suffering a problem or is this normal??

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Distinguished Expert
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Message 52 of 86

Re: Infinity problems - can someone take a look??

Enlighten you about what?

I would say you have a line fault or a dodgy install and you should request a Broadband Boost engineer to fix it.
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freddie5
Aspiring Expert
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Message 53 of 86

Re: Infinity problems - can someone take a look??


@legitimise_sailing wrote:
Enlighten you about what?

I would say you have a line fault or a dodgy install and you should request a Broadband Boost engineer to fix it.

What you meant by the "to" bit.

I did have the install done by a contractor who it seemed couldnt get away fast enough, and never even demonstrated my connection was actually working.

 

Whats the best way of describing the problem and getting this looked at, please dont say a call to an Indian call center!!

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Distinguished Expert
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Message 54 of 86

Re: Infinity problems - can someone take a look??

The acceptable speed range is from 20 Mbps to 16.57 Mbps. The to 16.57 is the IP Profile. Your minimum speed is 20 Mbps and your IP Profile is below the minimum therefore you have a problem. You need an engineer to fix it. You either ring the helpdesk and arrange an engineer or you ask the Mods to help, as you were already in contact with the Mods.

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freddie5
Aspiring Expert
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Message 55 of 86

Re: Infinity problems - can someone take a look??

Think I'll wait for the mods to hopefully pick up on this as phoning India fills me with dread.

 

All I need now is a mod to help me.

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Distinguished Expert
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Message 56 of 86

Re: Infinity problems - can someone take a look??

Did you contact this mod? https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity-problems-can-someone-take-a-look/m...
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Moderator
Moderator
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Message 57 of 86

Re: Infinity problems - can someone take a look??

Hi freddie5,

 

Can you drop in an email again as the previous case was closed. If you click on DaveM's profile the contact link will be visible for you again. 

 

Cheers

 

Neil

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freddie5
Aspiring Expert
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Message 58 of 86

Re: Infinity problems - can someone take a look??

Thanks.

Although I'm at work all day, I'll be home after 5pm.
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freddie5
Aspiring Expert
263 Views
Message 59 of 86

Re: Infinity problems - can someone take a look??


@legitimise_sailing wrote:
Did you contact this mod? https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity-problems-can-someone-take-a-look/m...

Yep. Advised me to power cycle the hub and modem, to which my speed returned to my normal 20Mbps, then after a couple of weeks it suddenly plummets to about 15Mbps.

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freddie5
Aspiring Expert
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Message 60 of 86

Re: Infinity problems - can someone take a look??

I have PM'd as requested.

 

 

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