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Dani241
Beginner
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Message 1 of 5

Infinity shutting everything down

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I have had BT infinity for quite a while now with a BT home hub 5 and haven't had any problems. Yesterday the internet and phoneline suddenly stopped working. When the internet cable is taken out of the socket/faceplate the phoneline will come back on but as soon as the internet cable is put back in it shuts everything down again. Does anyone know what the problem could be?

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Infinity shutting everything down

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Have you tried a different cable?

 

Does the phone work if you unplug the cable at the hub end rather than at the socket end. If there is a short circuit in the cable, the problem will still be there.

 

Have you tried a new filter.

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Dani241
Beginner
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Message 3 of 5

Re: Infinity shutting everything down

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Yes tried a different cable still shut everything down. Although I just changed it from the WAN port to DSL on hub and it seems to be staying on. Does it matter which one it is plugged into for speed or anything?
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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Infinity shutting everything down

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The WAN port is for connecting to a modem. The phone line needs to be connected to the DSL port.

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Dani241
Beginner
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Message 5 of 5

Re: Infinity shutting everything down

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Oh right ok, someone else in the house must have been moving the cables about to try and get it working and didn't put it back. In that case it must have been a faulty cable. Thanks for your help 🙂
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