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PaulFromHere
Beginner
436 Views
Message 1 of 5

Infinity speed down from 20 to 2Mbps

Please can someone advise on the best way to progress an unresolved fault with my Infinity? I reported low speed to BT on 24 Sep 2014 and the remote testing that was done did identify a fault. Someone came out to fix it and the speed improved (from about 2Mbps to about 8Mbps) for a while but not up to the 20ish Mbps that I used to get.

The fault is still showing as open on my BT account. For various personal reasons I have not had a chance to get back to BT until now, but I don't want to spend hours trying to get through on the phone or the online chat to India that I used before.

The speed is now back down at less than 2Mbps as shown below:

20150104 Speedtest.net.png

20140104 BT speed test 2.PNG

20140104 BT availability.PNG

 

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4 REPLIES 4
Distinguished Guru
433 Views
Message 2 of 5

Re: Infinity speed down from 20 to 2Mbps

If you have a fault, you'll need an engineer's visit to get it fixed.
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Distinguished Sage
423 Views
Message 3 of 5

Re: Infinity speed down from 20 to 2Mbps

please edit your phone number out this is a public forum viewable world wide
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PaulFromHere
Beginner
415 Views
Message 4 of 5

Re: Infinity speed down from 20 to 2Mbps

Oops. Thanks John

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astar27
Expert
399 Views
Message 5 of 5

Re: Infinity speed down from 20 to 2Mbps

 
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